Emalie O'Neal, Sphr Email & Phone Number

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

Revolutionizing Human Capital in the Cannabis Market. * Created and Manage the first Human Capital department for the largest dispensary in Nevada. * Create and implement all procedures and training manuals. * Full cycle recruiting for staff at two dispensary locations. * Conduct bi-weekly leadership training to management. * Ensure compliance with state.

Las Vegas, Nevada Area

I managed global teams of Quality Control and Training Specialists.→ Develop and maintain operational quality program which provides management with assurance that key service levels and policies are being adequately managed.→ Develop project plans, specifying goals, strategy, scheduling, risks, and allocation of resources. → Contribute to the development.

Las Vegas, Nevada Area

★ Responsible for monitoring, auditing and implementing quality & compliance standards, initiatives and analysis for PSI contact and testing centers.★ Delivering client training, knowledge transfer activities, and train-the-trainer programs.★ Supervising, designing, delivering, evaluating, and consistently enhancing training and development programs.

★ Recruiting, interviewing, hiring, background/reference checks, orientation, training and performance evaluations.★ Provide HR strategic direction, thought leadership and hands-on execution for business requiring transformation, organizational redesign, talent upgrading and culture change. ★ Responsible for monitoring, auditing and implementing quality &.

★ Managed all employee relations issues; coached third party management team on day- to-day employee and performance issues. ★ Ensured adherence to federal, state and local employment laws; assured that implementation of policies, procedures and reporting in compliance with state and federal laws.★ Supported all HR business initiatives.★ Provided.

★ Built/strengthened client relationships. ★ Coordinated all strategic communications between Operations, Sales and the client. ★ Supervising, designing, developing, delivering, evaluating, and consistently enhancing training and development programs meeting organization’s changing business needs. ★ Provided pre/post-sales support and manage service.

★ Developed, manage and monitor team of Customer Service representatives to maximum efficiency and exceptional quality. ★ Worked with cross-functional departments, large volumes of information and data, effectively balance multiple ongoing initiatives, and produce clear and compelling value propositions for Medco. ★ Project Manager and/or committee member.