Ema Lopes Email & Phone Number

Lisboa, Portugal

- Create an inspiring team environment with an open communication culture- Set clear team goals- Delegate tasks and set deadlines- Oversee day-to-day operation- Monitor team performance and report on metrics- Motivate team members- Discover training needs and provide coaching- Listen to team members’ feedback and resolve any issues or conflicts- Recognize high performance and reward accomplishments- Encourage creativity and risk-taking- Suggest and organize team building activities- Driven to being positive changes

Portugal

- Defined project scope, goals and deliverables that supported company objectives in collaboration with management and stakeholders.- Communicated project expectations to team members and stakeholders to set tone for high productivity level.- Maintained open communication by presenting regular updates on project status to customers.- Led by example, applying thorough understanding of complex projects and business acumen to workplace challenges to motivate team members towards greater productivity.- Identified potential risks and devised contingency plans, preparing team members to avoid and respond promptly to possible obstacles.

Lisboa, Portugal

- Evaluated online social media, web page and advertising final copy to verify content aligned with established client guidelines and policies.- Utilized analytics and site metrics to determine areas of improvement.- Developed new methods to reduce everyday processing time maintaining a high level of quality in each reviewed case.- Developed and maintained quality analysis processes to meet specific project needs.- Balanced priorities of daily workflow tasks in line with client needs.

Lisbon

- Promoted available products and services to customers during service, account management and order calls.- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.- Adhered to company policies and scripts to consistently achieve call-time and quality standards.- Maintained accurate and current customer account data with manual forms processing and digital information updates.

Lisbon

- Monitored sales team performance and provided constructive feedback.- Built strong team by recruiting and developing top sales talent.- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.- Trained, coached and mentored new sales associates for maximum performance.- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.

Bachelor'S Degree, Human Resources Management

High School Diploma

Activities and Societies: Comenius EU programme - Exchange student. Clean UP the MED - Volunteer European Youth Parliament.