Responsible for Guaranteeing the quality of services , Documenting and reporting service quality levels , document internal audits and other quality assurance activities.Helping in obtain better brand recognition and financial growth. coordinate with sales & marketing professionals to review current market trends in order to propose new business ideas that can improve revenue margins taking into consideration Business Relationship & Customer Relationship Management.investigate… Show more Responsible for Guaranteeing the quality of services , Documenting and reporting service quality levels , document internal audits and other quality assurance activities.Helping in obtain better brand recognition and financial growth. coordinate with sales & marketing professionals to review current market trends in order to propose new business ideas that can improve revenue margins taking into consideration Business Relationship & Customer Relationship Management.investigate customer complaints and non-conformance issuesCollect and compile statistical quality data ,Analyze data to identify areas for improvement in the quality systemdevelop, recommend and monitor corrective and preventive actionsidentify training needs and organize training to meet quality standardscoordinate and support on-site audits conducted by external providersEvaluate audit findings and implement appropriate corrective actions ,monitor risk management activities ,responsible for document management systems.assure ongoing compliance with quality and industry regulatory requirements ,also implementing Applicable Quality standards and other Legal Requirements and ensure that all Standards and other requirements are achievable within workflow.Communicating with other team members to solve problems and find the root Cause , Write Non Conformity Report and revise it with TeamFollowing up with the appropriate channels when mistakes are foundTraining quality Team on all Quality processes & StandardsProviding management and control of the quality assurance processes Maintaining the quality of Service and Ensuring all processes are controlled and monitoredimplementing quality audits according to the Audit Program me and plans and quality assurance re viewsDocumenting with Team, new and existing processes as required from standards or according to nature of our company ,implement quality assurance standards and procedures Show less

Provide a Technical Support , As Auditor in some Standards ,e.g ISO 9001 ,14001,Social accountability SA8000 ,Provide Technical Support , As a part of the Consultation process . Establish Management system According to QMS ISO 9001:2015 By Identifying Risk and opportunities, Applying in Matrix , Establish KPI's To Improve company performance ,establish objectives and plans to achieve it ,and other required procedure for companies according to requires standards they applied

Accomplishes Business Development activities and Sales Strategy by # Researching and Developing Marketing Opportunities and Plans ; Implementing Sales Plans ; Managing Sales Team, Preparing and Completing Action plans; Implementing Quality, and Customer-Service standards; Resolving problems, Identifying trends; determining system Improvements, Implementing change , to get new Lead generation and keep Current Lead generation.Identifies Marketing Opportunities by Identifying Client… Show more Accomplishes Business Development activities and Sales Strategy by # Researching and Developing Marketing Opportunities and Plans ; Implementing Sales Plans ; Managing Sales Team, Preparing and Completing Action plans; Implementing Quality, and Customer-Service standards; Resolving problems, Identifying trends; determining system Improvements, Implementing change , to get new Lead generation and keep Current Lead generation.Identifies Marketing Opportunities by Identifying Client requirements; Defining Market Competitor's share, and competitor's strengths and weaknesses Points , How to built Win-win Cooperation and Convert Risk to opportunity with Competitors.Establishing targeted market share.Train new Employees on company policies and procedures, Preparing & Establishing Training Courses from A to Z with all facilities.Search for Engagement with new Service Providers .Determines annual and gross-profit plans.Provides information by collecting, analyzing, and summarizing data and trendsNegotiate contracts for win-win Situation.Responsible for Managing different types of Social Media Channels.Design & Approved advertisement used in Marketing .Customer Satisfaction & Customer Support one of my main Responsibilities Show less

Help customers with complaints and questions, Give customers information about Our services ,Delivering information about a company’s offerings.Take Their Registration for our services , and Build Database.Attracts potential customers "New Lead Generation" by answering their questions about our services .Collecting and analyzing customer feedback and Handling customer complaintsEstablish Return and other policies relates to our services reviewing it with top… Show more Help customers with complaints and questions, Give customers information about Our services ,Delivering information about a company’s offerings.Take Their Registration for our services , and Build Database.Attracts potential customers "New Lead Generation" by answering their questions about our services .Collecting and analyzing customer feedback and Handling customer complaintsEstablish Return and other policies relates to our services reviewing it with top management and QAHelping customers understand the Services we provide and answering their questions about their reservations, also recommend what is the most suitable service for their requirementsTracking customer service KPIs and metrics.Supports and provides superior service via phones, e-mails and faxes as a receiver and caller and follow-up on customer inquiries and complaintsUpdates the existing database with changes and the status of each customer/prospective customer whenever required and complete call logs and reports so that we have a valid reference and database for our customers to ensure proper planning & to guarantee taking the right decisions. Show less

Provide and support Training Department in CPPSI Institute , Putting Training Plan and Marketing Plan , and applying Training Courses.Identify Customer issues ,Handling and dealing with customers issues.Solving Their Problems & Complain , Build New Relationships with new Customers.

It was honor to join in Mohammed Bin Rashid's Smart Learning Program, I worked as Senior Executive Assistant, Training Coordinator assist the Area Manager,in Managing daily activities, Provides Supplies to the Trainees by Identifying their Needs ,Receiving & Direct the Trainees,Communicated Authorized Parties to handling inner issues related to the project ,completing special tasks & coordinating information belong to trainees to establish accurate database .