Eman Butt Email & Phone Number

Mississauga, Ontario, Canada

▪ Handling all levels of customer support calls including trial installation, implementation, configuration and user training sessions▪ Promplty responding to customer support cases and ensuring their timely completion▪ Going above and beyond by helping customers after-hours ▪ Working in-depth with Microsoft Exchange technology environment, both simple and complex▪ Working on company internal IT infrastructure, ensuring proper configuration, implementation and testing▪ Responsible for ensuring data backups are done every week and immediately resolving any issues which may arise▪ Working on PC hardware and managing servers

Oakville, Ontario, Canada

▪ Responsible for Canada and Latin America desktop support tickets▪ Generated many tickets and ensured their timely completion▪ Asset and Equipment management using the databases provided▪ Responsible for new PC deployment for employees▪ Troubleshooting a wide variety of applications including (Adobe Cloud, SAP CustomerNet, Microsoft Office 13, Office 16 and Office o365, etc)▪ Remote working all work term, established a good coordination with the other team members. Resolved client problems to the sanctification of the client

7120 Hurontario St, Mississauga, On L5W 1N4

▪ Provided exceptional and quick technical assistance to clients of diverse fields and positions ▪ Generated Tickets regarding IT issues for clients both in person and remotely across various Region of Peel sites, completed those tickets well ahead of time ▪ Extensively followed up with pending and outstanding issues▪ Collaborated with other IT teams and techs for quick completion of IT issues▪ Worked on both hardware and software troubleshooting governed by the legitimacy of software▪ Additional troubleshooting done for IOS devices and tablet PCs

8200 Dixie, Brampton, On

▪ Earned pragmatic knowledge about the NOC and the work environment ▪ Practical and systematic approach of solving issues in particular information technology problems, steered by Quality Assurance ▪ Generated tickets regarding network issues and ensured their timely completion

Advanced Diploma, Cst: Software Development And Network Engineering

A Levels:- Maths, Physics, Chemistry

O Levels:- 8 Subjects

Education record