Eman Butt Email & Phone Number

Mississauga, Ontario, Canada

• Handling all levels of customer support calls including trial installation, implementation, configuration and user training sessions
• Promplty responding to customer support cases and ensuring their timely completion
• Going above and beyond by helping customers after-hours
• Working in-depth with Microsoft Exchange technology environment, both simple and complex
• Working on company internal IT infrastructure, ensuring proper configuration, implementation and testing
• Responsible for ensuring data backups are done every week and immediately resolving any issues which may arise

Oakville, Ontario, Canada

• Responsible for Canada and Latin America desktop support tickets
• Generated many tickets and ensured their timely completion
• Asset and Equipment management using the databases provided
• Responsible for new PC deployment for employees
• Troubleshooting a wide variety of applications including (Adobe Cloud, SAP CustomerNet, Microsoft Office 13, Office 16 and Office o365, etc)
• Remote working all work term, established a good coordination with the other team members. Resolved client problems to the sanctification of the client

7120 Hurontario St, Mississauga, ON L5W 1N4

• Provided exceptional and quick technical assistance to clients of diverse fields and positions
• Generated Tickets regarding IT issues for clients both in person and remotely across various Region of Peel sites, completed those tickets well ahead of time
• Extensively followed up with pending and outstanding issues
• Collaborated with other IT teams and techs for quick completion of IT issues
• Worked on both hardware and software troubleshooting governed by the legitimacy of software
• Additional troubleshooting done for IOS devices and tablet PCs

8200 Dixie, Brampton, ON

• Earned pragmatic knowledge about the NOC and the work environment
• Practical and systematic approach of solving issues in particular information technology problems, steered by Quality Assurance
• Generated tickets regarding network issues and ensured their timely completion

Advanced Diploma, Cst: Software Development And Network Engineering

A Levels:- Maths, Physics, Chemistry

O Levels:- 8 Subjects

Education record