Eman Elhassan Email & Phone Number

Texas, United States

-Managed a team of scribes to ensure medical documentation was up to standards and conducted training sessions.-Performed chart audits of medical scribes which resulted in good quality assurance.-Developed remedial training plans and material for failing audit scores that improved their medical documentation and resulted in a passing audit score.-Solicited feedback from healthcare providers frequently and executed plans to follow up with scribes which resulted in overall improved medical documentation and provider satisfaction.-Developed and presented continued education material at monthly staff meetings enhancing team development.

-Accompanied healthcare providers into the exam room to accurately document the patient’s history, medical findings, and plan of care in real-time enhancing overall patient experience and improving workflow.-Informed the healthcare provider promptly of updates regarding the patient such as lab and radiology results reducing patient wait time. -Accurately documented treatments, medical procedures, lab results, and radiology interpretations which provided detailed documents for future healthcare providers to review.-Assisted patients and staff members with various tasks as needed in the ER improving productivity within the facility.

-Handled customer inquiries and resolved any issues or complaints in a professional manner guaranteeing customers were satisfied.-Engaged with and understood customer needs while offering product recommendations to enhance their shopping experience.-Assisted in inventory management, such as restocking shelves, organizing merchandise, and fulfilling online orders ensuring proper flow of operations.-Kept the sales floor tidy and visually appealing which improved customer shopping experience.

-Greeted customers warmly, took their orders, and prepared their items accurately leaving the customer pleased.-Maintained a clean and organized work area, including the front counter and dining area.Operated the cash register and handled cash transactions efficiently.-Addressed customer inquiries and resolved any issues with a positive attitude.

Dallas-Fort Worth Metroplex

-Managed the reception process and post-donation care of donors improving their hospitality experience. -Communicated professionally with a diverse population which resulted in improved productivity.

Bachelor Of Science - Bs, Psychology

High School Diploma