Eman Elhotiby Email & Phone Number

Oman

Netherlands

- Own in-house portal development (customer portal) which has been delivered to customer to shop their vmware products and do E2E flow from purchasing to provision products from Leaseweb.- Transform product roadmap to more realistic deliverables vs timeline by addressing the strategic goals of Leaseweb.- Apply backlog grooming after team’s been split to different entities which resulted 40% clearer backlog to the team.- Prioritized features to deliver after alignments with different stakeholders (sales, PM & customer).- Sign-off UX designs by the UI-UX team which reflected to predict user journey who interacting with the platform.- Lead the sprint planning and set expectation for delivery of new functionalities in conjunction with the scrum master.

- Providing vision and direction to the development team and stakeholders throughout the project- Identifies process and service improvement areas (e.g. streamlining existing user journeys, introduction of new user journeys)- Research and analyze market, conduct user research to identify Gaps, Pain points & Opportunities- Set & align Product roadmap with the Product Vision.-Responsible for end-to-end project delivery using Agile Methodology. - Felicitate Requirements and Conduct Discovery meetings & workshops.-Plan and prioritize product backlog Items and features for the product-measure value, develop cases, and prioritize stories, epics and themes to ensure Squad focuses on developing features that deliver highest value with less costs.-Provide backlog management, iteration planning, and elaboration of the user stories.-Work on researching and analyzing As-is Processes to enhance & make it more efficient in the To-Be process. - Successfully made Release plan for the product Roadmap and set expectation for delivery of new API Component. -Helped to deliver MVP initiative to API product which helped the business owner in Vodafone to take a clear decision and what to deliver next.Coordinates between other project stakeholders which are mainly products, operations, 3rd parties, IT, controls groups, (IT risk, Operational risk, Fraud and Risk, Compliance, Audit, etc)-Identified Gaps and risks and propose solutions and alternatives to mitigate risks with respect to timelines and delivery dates.- Participate in daily scrum meetings, planning, reviews and retrospectives - Collaborate & Guide UI/UX team through ideation workshops – Design Grooming – user research – Persona creation & usability testing to deliver the best consistent quality of user experience across digital Journey.

• Proactively work with Various business stakeholders (Internal & External) for better requirement gathering about their needs using SAFe Agile frame work• Create Clear Product/Changes Analysis Documents, Scope of Work & User Stories• Support Technical teams within the Development & Testing phases to come up with reliable technical solutions• Validate and Verify that the deployed solutions meets the business needs• Fill the gap between business and technical teams• Drive Iteration planning sessions• Lead Product demos• Contribute in Product Vision & define the product Roadmap • Manage user stories Backlog based in the Product Vision & Roadmap• Collaborate with different business stakeholder by acting as the point of contact for any new Product changes• Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy, involving in the product roadmap• Ensure that the team always has an adequate amount of prior prepared tasks to work on

• Resolved problems, improved escalation and complaints handling operations and provided exceptional client support• Building amazing client relationships by providing exceptional service• Developed service management team communications and information for Service Review Meetings• Led Operation team in delivery of change and request management, resulting in achieving SLA with 100% for LAN,WAN and UC services and proceeded with audit and control the team’s performance to maintain SLA• Managed quality assurance program, including tickets handling evaluations, internal audits and customer surveys.• Resolved conflicts and negotiated mutually beneficial agreements between parties by setting OLAs and monitored the process alignments and OLAs between internal teams.• Managed and Reported HOTO checks in transition mega projects before handed over to operation• Succeeded to modify SLAs with the customer for some categories in LAN service before the official change in the contract by submitting concrete and supportive business cases • Acting as Global Process Owner to change, request and release management which caused a customer satisfaction by resolving Process gab issues and provided well instructed work instructions

Egypt

• Manage all stages of customer relationship:• Implementation (it’s all about project management)• Building amazing client relationships by providing exceptional service• Resolved problems, improved escalation and complaints handling operations and provided exceptional client support• Developed service management team communications and information for Service Review Meetings• Led Operation team in delivery of change and request management, resulting in achieving SLA with 100% for LAN,WAN and UC services and proceeded with audit and control the team’s performance to maintain SLA• Managed quality assurance program, including tickets handling evaluations, internal audits and customer surveys.• Resolved conflicts and negotiated mutually beneficial agreements between parties by setting OLAs and monitored the process alignments and OLAs between internal teams.• Managed and Reported HOTO checks in transition mega projects before handed over to operation• Succeeded to modify SLAs with the customer for some categories in LAN service before the official change in the contract by submitting concrete and supportive business cases • Acting as Global Process Owner to change, request and release management which caused a customer satisfaction by resolving Process gab issues and provided well instructed work instructions • Insight presentations (data analysis and interpretation) for clients and their executive teams• Continuously improve delivery methodology programs• Manage any key issues and risks• Provide expert knowledge and support to our growing client base

Egypt

• Provided 2nd and 3rd level technical support and troubleshooting to internal and external customers.• Designed and implemented system security and data assurance.• Responsible for providing guidance to operation teams from both technical and process perspective and acts as a SPOC for the offshore Service Owners• Managed Service Review Meetings to the customer and provided enhancements figures in operations• Achieved the yearly goal in shortage of operational resources• Effectively completed the uplift mega project in short time for Microsoft servers 2003 and 2008 to 2012 with smooth handover and with zero outage to the service• Managed and supported our integrated technologies in the Pre-production environment (Vcenter, ESXi, vRealize Operations Manager, HP SIM, Microsoft Servers 2008 and higher, WSUS, Linux, Powershell Scripting, Storage management, RAID, Active Directory, DNS,)• Ensuring high-availability and service stability as well as for service enhancements

Cairo Governorate, Egypt

• Provided 2nd and 3rd level technical support and troubleshooting to internal and external customers.• Designed and implemented system security and data assurance.• Managed and supported our integrated technologies in the Pre-production environment (Vcenter, ESXi, vRealize Operations Manager, HP SIM, Microsoft Servers 2008 and higher, WSUS, Linux, Powershell Scripting, Storage management, RAID, Active Directory, DNS,)• Ensuring high-availability and service stability as well as for service enhancements

• Providing global IT support for Vodafone Enterprise & Web Applications.• Maintaining the availability of the applications and their hosted servers (on Linux/Windows platforms).• Troubleshooting and fixing database related issues.• Executing change requests for DNS records for Vodafone domains.• Executing standard requests for database operations.

Smart Village

http://www.iti.gov.eg/uploads/files/intake35presentations/cloud%20architect_intake35.pdf

Accepted as technical support engineer at Etisalat UAE project, provide information, advice and technical support to Arab and foreign customers regarding their home services provided by Etisalat Delivering solutions to technical and non-technical end users Transacted with Internet home devices as Routers-ITM and GPON technology Answering costumers inquiries about the service and trouble shooting

Egypt

Supports sales productivity and deal flow by securing the “technical close” in complex solutions and study well CISCO devices for networking and security Transacted with CISCO devices Design network topologies for costumers

Operation

Acts on behalf of importers, exporters or other companies or persons, organizing the safe, efficient and cost-effective transportation of goods- Offering consolidation services by sea and road - ensuring cost-effective and secure solutions to small shippers with insufficient cargo to require their own dedicated units- Maintaining communication and control through all phases of the journey, including the production of management reports and statistical and unit cost analysis- Offering tailored IT solutions and electronic data interchange (EDI) connections- Deals with Transport Contractor in Egypt’s sea ports

Trained in Faults Center, responsible for costumers’ data base and handling costumers Issues with their landlines telephones and the company services.- Deals with Database SQL commands.- Creating ER-models for huge region in Cairo like Shubra.

Diploma, Cloud Architect

Advanced experience and knowledge of Cloud including Infrastructure as a Service, public and private cloud solutions. Hands on experience.

Bachelor'S Degree, Information And Communication Technologies Engineering, Good

Activities and Societies: Member in charity organisation AYBCommunication, Electronics And Information System Engineering Department

Bachelor'S Degree, Communication & Information Engineering, Gpa 2.5

with Helwan Engineering Faculty