Who is Eman Essam? Overview
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Eman Essam is listed as Enterprise Project Lead at _VOIS, based in Cairo, Cairo, Egypt. AeroLeads shows a matched LinkedIn profile for Eman Essam.
Eman Essam previously worked as DLM Operations support specialist at _Vois and L&D instructor at _Vois. Eman Essam holds Bechlore, Business/Commerce, General, Very Good from Faculty Of Commerce English Section - Cairo University.
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Email format at _VOIS
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_VOIS
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Profile bio
About Eman Essam
As an experienced Project Manager at Vodafone Intelligent Solutions (VOIS), I have a proven track record of managing and delivering end-to-end projects, my career journey has equipped me with a diverse skill set in customer relationship management, vendor management, and process improvement.I hold a bachelor's degree in commerce, specializing in Business Administration from Cairo University, graduating with a very good grade (82%). My professional journey started in customer service and quickly transitioned into project and operations management, reflecting my adaptability and commitment to excellence.In my current role as DLM Enterprise Project Lead, I oversee project delivery, manage customer relationships, and coordinate with product teams and vendors to ensure seamless project execution. My previous experience as a DLM Operations Support Specialist has honed my skills in operations management, training, and business continuity.My career is supported by a solid foundation in training and content coordination, where I delivered over 140 hours of training and developed comprehensive knowledge bases to maintain high standards within teams. This experience underscores my ability to communicate effectively and lead teams towards achieving their goals.I am certified as a SAFe® Agilist, hold Scrum Foundation certification, and uphold ethical standards and PMI® core values. My multilingual capabilities in Arabic and English enable me to navigate and manage diverse teams and projects efficiently.Let's connect and explore opportunities where my experience and skills can contribute to your network or organization. You can reach me at emanessam1995@gmail.com
Listed skills include Microsoft Office, Microsoft Excel, Microsoft Word, Powerpoint, and 13 others.
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Eman Essam's current company
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10 roles
Eman Essam work experience
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Enterprise Project Lead
Current- Works on the end-to-end delivery for DLM projects as a transition manager.
- Maintain customer relationship & act as a service manager in DLM.
- Works closely with the product team to resolve the fallouts for the DLM product.
- Works closely with DLM vendor & acting as a proxy for the program manager to handle the escalations with the vendor.
- Works on documenting the processes for the DLM product on a knowledge base to ensure keeping the knowledge level within the different teams working with DLM product.
Jan 2023 - Present
Dlm Operations Support Specialist
- Operate and deliver world class services to Global Enterprises Customers (VGE footprint)
- Delivered training to 4 new hires in the team and created a training guide for the DLM team to make sure to maintain the knowledge level within the team.
- Created knowledge article for the cease process which helped in maintaining the knowledge level and prevented any loss caused by not following the correct process.
- Operation Support and Vendor management
- Devices Forecast and managing monthly reports.
- Business Continuity Management and Process Designing
Nov 2021 - Jan 2023
L&D Instructor
- Delivered soft skills & product knowledge training to new hires.
- Delivered upskilling trainings to existing employees moving between different teams.
- Handle the logistics of the training programs.
- Delivered more than 140 training hours.
Nov 2019 - Nov 2021
International Complaints Advisor
- Act as a frontline interface with customers of Vodafone UK Customers.
- Role involves responding to customers over the phone and resolving their inquiries.
- The main purpose is to facilitate and provide a Vodafone global customer service standard.
- Own and manage the client relationship: resolving calls efficiently and effectively.
- Recognized as first on the Hyper-care queue in Jan 2019.
- Recognized as First on the queue in the last week of Feb 2019.
Nov 2018 - Nov 2021
Content Coordinator
- Worked on sorting and filtering the content of the knowledge base that was used in the UK account in Vodafone.
- Worked on creating the content of the new knowledge base that is now being used in the UK account.
Jan 2020 - Oct 2020
Subject Matter Expert
Worked on providing the proper support to the complaints queue in all areas and analyzing the performance to identify the improvement points and provide better support
Jul 2020 - Sep 2020
Billing Advisor
Sep 2018 - Nov 2018
Customer Service Representative
Aug 2017 - Feb 2018
Trainee
M A Z A R Z Mustafa Shawky Accounting & Auditing Office
Aug 2016 - Sep 2016
1 education record
Eman Essam education
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Faculty Of Commerce English Section - Cairo University
FAQ
Frequently asked questions about Eman Essam
Quick answers generated from the profile data available on this page.
What company does Eman Essam work for?
Eman Essam works for _VOIS.
What is Eman Essam's role at _VOIS?
Eman Essam is listed as Enterprise Project Lead at _VOIS.
Where is Eman Essam based?
Eman Essam is based in Cairo, Cairo, Egypt while working with _VOIS.
What companies has Eman Essam worked for?
Eman Essam has worked for _Vois, Teleperformance, and M A Z A R Z Mustafa Shawky Accounting & Auditing Office.
How can I contact Eman Essam?
You can use AeroLeads to view verified contact signals for Eman Essam at _VOIS, including work email, phone, and LinkedIn data when available.
What schools did Eman Essam attend?
Eman Essam holds Bechlore, Business/Commerce, General, Very Good from Faculty Of Commerce English Section - Cairo University.
What skills is Eman Essam known for?
Eman Essam is listed with skills including Microsoft Office, Microsoft Excel, Microsoft Word, Powerpoint, Leadership, English, Entrepreneurship, and Business Planning.
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