Eman Ibrahim Email & Phone Number

Washington, Dc, Us

Arlington, Virginia, United States

Repair mobile devices, lead the team and mentor the team, and support strategically troubleshooting devices during appointments.Provide each customer a personalized solutions, both hardware and software.I work closely with the Genius Bar leadership team to develop an easily digestible visual representation of our team’s results. This allows the team greater visibility to our performance and leading to an increase in results.Exercised flexibility in to regularly rotating through different technical specialtiesand skill sets.

Helped new owners get started and current ones get quick, efficient support with their devices building strong, positive relationships with Apple.Assess customers’ situations to adequately provide technical support. Providing solutions on the spot, using knowledge of current Apple technology to help with all of their devices.Referred customers to supporting team members depending on their areas of needs. Evenproviding personal training for new customers.

As a QA tester I created use cases, developed, and maintained test specifications, test cases, test scripts and test data. I also troubleshooted test issues, record test results, tracked and prioriAzed defects, participate in product readiness, and release decisions.I used defect-tracking tools such as JIRA other test automation tools. Also used backend testing and user acceptance tesAng (UAT)throughout my project.

Supported in a retail banking branch and assist customers with various needs, such as opening checking and savings accounts; investing in certificates of deposit (CDs), money markets and other commercial banking products; retirement planning or college.Worked with both personal and business clients. Also with having strong communication skills, I was able to build rapport with each client helping not only in the branch but also guiding them through their mobile app.

Tysons Corner, Virginia, United States

I got to develop my strong interest in technology, particularly Apple products, and learning new products and features.Delivered great customer experiences in any environment and to be motivated byconstant personal interaction. I have strong communication skills that allowed me to converse as freely and comfortably with small groups as with individual customers.