Eman Mg Email & Phone Number

Jeddah, Makkah, Saudi Arabia

Manage regulatory complaints (CHI ), research references, submit monthly trackers, resolve complaints disputes through internal communication with legal and compliance dept.

Jeddah, Makkah, Saudi Arabia

line manager, creating and presenting training modules, internal quality and coaching, daily-weekly- monthly (KPI dashboards, FCR, NPS, data analysis) reports

Jeddah, Makkah, Saudi Arabia

Managing engagement in social media channels, Complaint management, manage urgent and high-profile cases assigned directly by top management

Jeddah, Makkah, Saudi Arabia

Team management, NPS reports, root causes analysis and solutions, KAIZEN implementation

Receiving and dealing with all initial customer communication by phone. Responsible for ensuring that the computer records reflect up to date communications with the member so that enquiries can be dealt with quickly and efficiently. Delivery of core service tasks such as dealing with group secretaries, brokers, partners and members' telephone enquiries, evaluating the situation and applying business criteria and detailed knowledge of Bupa products to make appropriate decisions

Call Center Representative, which is Serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database