Responsible for all daily operations activities.Monitors daily operations to ensure a free flow process and supervise the daily operations tasks.Ensures that all loans transactions run smoothly.Ensures efficient delivery of products and services to the company clients.Concentrates on improving company’s customer service record and intervening when problems arise.Manage subordinates’ staff in the day-to-day performance of their jobs.Monitors the team performance/productivity & assists in developing/coaching the operations team.Ensures client data is protected from the public and secured against fraud.Collaborates with heads of other departments to develop best practices for successful lending operations.Follows up internally with all related Dept. (Legal, Credit and Risk) to satisfy their requirements.Monitors the whole appraisal process.Ensures that all customers’ requests/ inquiries are handled and covered with service excellency.Maintains customers’ satisfaction.Prepares sales reports to the top management. Responsible for refinance process with the refinancing entities with coordination with the finance department.

carry out research and data collection to understand the organisationconduct analysisinterview the client's employees, management team and other stakeholdersrun focus groups and facilitate workshopsprepare business proposals and presentationsidentify issues and form hypotheses and solutionspresent findings and recommendations to clientsimplement recommendations or solutions and ensure the client receives the necessary assistance to carry it all outmanage projects and programmeslead and manage those within the team, including analystsliaise with the client to keep them informed of progress and to make relevant decisions.

Implement an appraisal strategy and follow Tamweel plans to execute appraisals.Ensure conformance with policies, procedures, and applicable laws and regulations Collaborate with other departments within Tamweel and external companies as required remove any ambiguities within the appraisalsStudy projects funded by company and payment of financial dues periodicallyManage the department of Engineering management group to ensure the performance of their duties Ensure the Engineering department process within the agreed turnaround time.Work to upgrade the company’s headquarters and maintain continual maintenance and implementation of a       strategy to expand the company through the establishment of new branches Prepare reports on the follow-up work on the administration Provides quality control for data entry to ensure data validation standard on the system Select, Train, Motivate and Evaluate appraisal department staff Conduct the regular reappraisal for all financed property according to the mortgage law Ensure implementation of HR processes such as performance management and trainingRepresent the department in all meetingsWork with appraisers to develop highest quality appraisals Develop relationships with other departments with required expertiseAccountable to ensure that the returned units are meeting the minimum standards. Advise the company of any damages that occurred. Responsible for the returned unit’s resale through different sales channels such as (brokers)

Working as Engineering & Business Development Head.• Site visits for the units and the projects which will require mortgage finance and give reports about the construction status.• Approvals Engineering Memos if the projects or units are eligible.• Develop sales plan & strategy which guarantee company goals and profitability achievement• Coordinate action plan development to enter new markets and assist in the development and implementation of marketing plans as needed• Work closely with the staff to generate new business strategies and policies• Market survey to have strong awareness of market products and pricing• Assign daily activities of the staff and guides them towards achieving the target• Oversee mortgage loan department as well as the work and productivity of mortgage advisers • Assign daily activities of the staff and guides them towards achieving the target• Work closely with the staff to generate new business strategies and policies • Develop training program for sales & customer Service team in the company and all AAIB branches• Ensure that all company policies & procedures are complied and implemented within the team • Interview & recruit new sales representatives upon the criteria agreed on by top management• Review customer service, sales & business development reports before being delivered to top management• Discuss details with default borrowers of loans and suggested on how they can pay back with a new scheme • Follow up all activities related to assessment of loan applications for loan approval • Tailor made payments method upon customer requirements to be suggested for approval• Gave justifications for deviations and waivers from standard pricing if needed Strong engineering professional with a B.Sc focused in Civil Structural Engineering from 2006 Faculty of Engineering, Ain Shams University.

OTIS Elevator Company (Ltd.) · My position is a design engineer.· Work in making designs for elevators and escalators in several shafts type.· Preparing solutions for construction departments along the process.· Making workshop drawings for parts that are produced and used in field department.· Making estimations for materials and components for complete models and spare parts.

• Working as Designer for high rise building & ordinary building like (villas, malls, etc…), & that by analysis in SAP & AutoCAD programs.