Eman Mohamed Anwer Email and Phone Number

-Monitor Call Center Cals and social media (Chats & Mails)-Audit on Finance Reports and Audit on all system updates -Create quality reports like: Daily, Weekly, Monthly sheets -Create Dashboard Report from scratch. -Create presentation and analysis on this reports.

Monitor inbound calls and evaluate quality Specialist and team leaders calls .- Coaching quality Specialist and team leader about the critical and non-critical and create test cases. - Design quality rules and guidelines to achieve the highest performance with operation teams. - Update the agents with the new information on power point tips and tricks.- Create quality reports like: Daily , Weekly , Monthly sheets and Dashboard reports.- Create presentations and analysis on this reports.

- Monitor inbound calls and evaluate agents.- Coaching agents about the critical and non-critical and create test cases. - Refreshment sessions to agents.- Update system with conflict issues .- Translate the knowledge bases. - Update the agents with the new information on power point tips and tricks.

- Guide all agents by all the information.- Handle escalated calls.- Run the performance sheets for my team.- Monitor the call for my team to check deputies validation.

- Guide the new hire agents to get the information.- Create reports about new hire performance and Feedbacks. - training sessions for the low performance agents.

- Handle customer services request complain.- Handle technical issues for customer dials.- Problem solving for customers

- Preparing company accounts.- Moderate Facebook page.- Create offers to share with our clients.- Send emails to the hotel sales department to reserve some rooms and trips

- Send emails to collection department.- Entering donations in some charts.- Responsible for new hire agent

- Entering financial accounts in Excel Sheet.- Preparing and maintaining critical financial reports.- Ensuring the accuracy of financial documents, as well as their compliance with relevant laws and regulations.- Make letters of guarantee on word sheets.