• Responsible for controlling an closure of projects with clients.• Planning the execution of statement of work with stakeholders.

Analyze and handle complex customer issues in a timely manner. Deliver high quality customer service, which improve customer satisfaction and ensure repeat business. Handle enquiries by coordinating with customers through phone, email, and face-to-face meetings. Remain up-to-date with company policies / procedures to provide accurate information on services and products availability.• Responded to customer queries for Visa Travelers Cheques Global Services.• Planned and organized training for customers on new services and systems.• Maximized customer satisfaction and retention by resolving complex issues and meeting customer requirements.• Conducted comprehensive research on customer needs and industry trends to recommend potential products and services to executive management.• Improved knowledge and understanding of Vision plus Cardholder’s records, client’s fraud parameters, and parameter change in system.• Reported lost / stolen cases of ATM and credit cards to relevant department.