Eman Nabil Email & Phone Number

Doha, Qatar

• Customer Relationship Handling.• Receptionist Automotive industry• Preparing the daily sales Report figures to the Sales Manager.• Following Customers inquiries.• Receiving Calls from Customers (150 Calls Daily)• Interacted with external customers in a professional manner for effective service recovery and/or pay visits where Service Recovery actions are deemed essential as an extension of customer care. • Assisting customer care executives to handle difficult and complicated claim issues, complaints that require consultation with solicitors or cases involving legal proceedings. • Collaborating and coordinating with relevant staff within to ensure the service recovery systems are functioning effectively. • Customer Care and Claims and Complaints team are comparable with best practices while remaining cost effective.• Ensured all pre-determined service standards are consistently met and reviewed to reflect developments in competitive offerings, Supervised, coached, trained and managed all duties in all front-end policies and procedures, including new agents and cross training of other associates, and conducted monthly customer service audits.

Bank Streat

I was calculating the workers' payroll, assist in procurement department, assisting in some of accounting tasks

Old Airport

receptionist

Cairo Governorate, Egypt

Highlights: • Managed the time table for the manager of the company.• Writing e-mails and answered the received e-mails based on the managerial instructions.• Writing and printing the documents related to the company's operations.• Received the phone calls related to the company's operations.• Responsible for arranging and filing the document.• Performed some delegated managerial tasks in the absence of the managerAchievements:• Made a catalog of the company's products for the clients.• Contributed in arranging the products in the company's store.• Represented the company in a business conference Conducted in Denmark by "Lego" Company

Cairo Governorate, Egypt

Highlights: • Selling Jewelries and Accessories • Handling all the cash collections• Handling customer inquires• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.• Focuses sales efforts by studying existing and potential volume of dealers.• Submits orders by referring to price lists and product literature.• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules etc.• Recommends changes in products, service, and policy by evaluating results and competitive developments.• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.• Provides historical records by maintaining records on area and customer sales.• Contributes to team effort by accomplishing related results as needed.

Bachelor'S Degree, Tourism & Hotels, Good

Education record