Tracking and solving all customer escalationslocally and regionally.- Recommending corrective measures to topmanagement.- Sending any SOP related complaints tocompliance director for investigation.- Meeting customers to assess their satisfactionlevel in all stages of relationship.- Issuing monthly, yearly KPI reports related to CRM andinternational agent sales.

- Prepare multiple reports for GM- Handle customer complaints- Initiate electronic documents handling- Arrange all management travel logistics- Handle top mgmt. minutes of meeting- Participate in multiple projects as required.

Pest control My team includes (4 operation assistant- 5 team leaders-40 engineers)• Contact customers to schedule and confirm service appointments. • Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate. • Schedule & communicate with Service Technicians to meet customer requirements. • Perform outbound calls to customers to follow-up on service received. • Replying to customer inquiries via phone and email. • Tracking product shipment. • Prepare certificate for Engineers.• Drawing Maps on system.• Operating a computer to enter data into spreadsheets. • Answer inbound customer service calls with an open, friendly greeting. • Utilize strong listening skills and probing questions to identify the customer’s concern and evaluate their needs. • Plan, organizes and completes assigned work in a timely manner. • Use strong communication skills to communicate/empathize with customers. • Make all necessary arrangements for meetings and workshops. • Properly file project documents and correspondence.• Maintain computer and manual filing systems. • Preparing reports and spreadsheets to monitor and manage various departments.

Order Management:-Process all orders efficiently, accurately and in line with policies and procedures.-Run and follow up on various control reports to ensure that the order to payment process is fulfilled.Complaint Management:-Handle and close customer complaints on time.-Collaborate with other functions to close complaints.Customer Management:-To handle all incoming telephone calls and emails dealing with Customers needs.-Build relationships with key customers.Sales Support:-Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution.-Communicate with Sales Account Managers (by email/phone), enabling complete visibility of key Customer issues.-Attend relevant meetings to identify ways we can improve the service we offer to both internal and external Customers and to communicate Customer Service KPIs and strategy.Other Tasks:-Attend all relevant training courses in order to develop skills and increase knowledge of company products required to carry out role.-Assist with other areas of the business as required, providing cover where necessary.-Play an active role in company change process through positive communication to internal and external customers.-To keep the department leader up to date with account progress, product and range development, and problems and issues with any area of customer services, to ensure the customer receives the best services we can offer.

Export invoicing & Inter-company (Nigeria-Kenya-India-Morocco-south Africa-ksa)Order Management:-Process all orders efficiently, accurately and in line with policies and procedures.-Run and follow up on various control reports to ensure that the order to payment process is fulfilled.Complaint Management:-Handle and close customer complaints on time.-Collaborate with other functions to close complaints.Customer Management:-To handle all incoming telephone calls and emails dealing with Customers needs.-Build relationships with key customers.Sales Support:-Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution.-Communicate with Sales Account Managers (by email/phone), enabling complete visibility of key Customer issues.-Attend relevant meetings to identify ways we can improve the service we offer to both internal and external Customers and to communicate Customer Service KPIs and strategy.Other Tasks:-Attend all relevant training courses in order to develop skills and increase knowledge of company products required to carry out role.-Assist with other areas of the business as required, providing cover where necessary.-Play an active role in company change process through positive communication to internal and external customers.-To keep the department leader up to date with account progress, product and range development, and problems and issues with any area of customer services, to ensure the customer receives the best services we can offer.

Order Management:-Process all orders efficiently, accurately and in line with policies and procedures.-Run and follow up on various control reports to ensure that the order to payment process is fulfilled.Complaint Management:-Handle and close customer complaints on time.-Collaborate with other functions to close complaints.Customer Management:-To handle all incoming telephone calls and emails dealing with Customers needs.-Build relationships with key customers.Sales Support:-Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution.-Communicate with Sales Account Managers (by email/phone), enabling complete visibility of key Customer issues.-Attend relevant meetings to identify ways we can improve the service we offer to both internal and external Customers and to communicate Customer Service KPIs and strategy.Other Tasks:-Attend all relevant training courses in order to develop skills and increase knowledge of company products required to carry out role.-Assist with other areas of the business as required, providing cover where necessary.-Play an active role in company change process through positive communication to internal and external customers.-To keep the department leader up to date with account progress, product and range development, and problems and issues with any area of customer services, to ensure the customer receives the best services we can offer.

- Create & promote an environment that fosters both individual & team advancement to ensure the outstanding delivery of customer service.- Communicate positively with all involved parties in-order to facilitate customer's reception of the expected distinguished service.- Help customer's pay bills.- Solve Customer technical issues.

Main Tasks:• Report to the Site Manager• Take accurate and comprehensive notes at meetings• Coordinate events and speaking engagements• Coordinating daily onsite activities with the Site Supervisors and the Project Manager• Preparing and presenting site reports• Proficiency in recordkeeping and electronic project management systems• Answer phone calls, emails and take notes from both incoming and outgoing letters and internal memos to Madrid head office, Cairo head office, PGESCO and Kahromika.• Report any concerns that might negatively impact the projected cost and time estimates.• Liaising between clients and subcontractors/suppliers• Reviewing and communicating onsite progress to clients• Adhering to the construction industry standards and safety regulations• Collaborating with other construction project stakeholders as required • Excellent communication skills.• Extensive experience in a deadline-driven environment.Other Tasks:• Perform duties as second tier manager in charge of assigned site(s), providing administrative and operational guidance to functional area management• Monitoring labor, construction budgets and curbing unnecessary expenses.• Ensuring materials and equipment are available at all times• Offering to help secure licenses and permits• Responsible of Personnel duties on-site• Responsible of site transportation (buses and drivers).• Plan travel, including flights, accommodation and ground transportation