Eman Hassan Email & Phone Number

• Unified multiple telecom BSS systems, streamlining operations by integrating them into a cohesive platform.• Facilitated development team processes as a Scrum Master, ensuring strict adherence to Agile methodologies.• Resolved technical issues in WebSphere MQ and WebSphere Application Server environments, significantly improving system reliability.• Provided mentorship to junior developers, fostering a collaborative atmosphere and contributing to the successful delivery of key projects.• Troubleshot and resolved technical problems within WebSphere MQ and Application Server environments, enhancing overall system dependability.• Led the integration of telecom BSS systems, reducing operational costs by 20% and improving system efficiency by 35%.• Mentored 5+ junior developers, resulting in a 15% improvement in team productivity and faster project delivery timelines.

Shenzhen, Guangdong, Cn

• Resolved critical system outages by collaborating with IT departments and vendors, ensuring uninterrupted operational stability.• Analyzed data to investigate and resolve technical issues for customers and internal stakeholders, implementing automated solutions through scripts.• Enhanced service delivery efficiency by working with cross-functional teams, leading to improved success rates on a global scale.• Streamlined operations by integrating multiple telecom BSS systems into a unified platform, improving overall workflow efficiency.• Administered and optimized databases for business applications, ensuring peak system performance and compliance with software upgrade protocols.• Monitored incident management processes to meet SLAs and OLAs, producing detailed reports to improve service quality across the organization.• Reduced system downtime by 30% through the implementation of proactive monitoring and incident resolution protocols.• Improved service delivery efficiency by 25% through cross-functional collaboration, streamlining global processes and operations.• Spearheaded a database optimization project that boosted system performance by 40%, reducing query response times and enhancing user experience

• Developed comprehensive e-commerce web applications, ensuring responsive design and solid back-end functionality.• Employed LAMP stack and CakePHP framework to create scalable, high-quality web solutions.

Master'S Degree, Computer Engineering

Computer Professionals Program, Computer Science

Diploma Of Education, Computer Software Engineering

Bachelor'S Degree, Math And Computer Science