- Manage the daily activities of guest relations agents, providing guidance, support, and feedback to ensure consistent delivery of high-quality guest service.- Address and resolve guest concerns, complaints, and special requests promptly and efficiently, ensuring a positive guest experience.- Ensure VIP guests receive special treatment, including personalized greetings, room upgrades, and exclusive services as per Rixos standards.- Monitor guest reviews and feedback across different platforms and implement action plans to improve service standards, and report key trends to hotel management.-Work closely with housekeeping, front office, and F&B teams to enhance the guest experience through seamless service coordination.- Task forced across different Rixos Hotels, including Rixos Premium Seagate Aqua Park, Rixos Golf Villas, and Swiss Hotel, providing support and contributing to consistent service excellence.

- Task forced across different Rixos Hotels, including Rixos Premium Seagate , Rixos Premium Seagate Aqua Park, Rixos Golf Villas and Swiss Hotel, providing support and contributing to consistent service excellence.- Greet and provide a warm, personalized welcome to guests upon arrival, ensuring they feel valued and well attended to.-Following up with online booking (All accor,Booking.com and Expedia gustes to ensuring there satisfaction. - Respond promptly to guest inquiries, offering information about the hotel’s services, amenities, and local attractions.- Fulfill special guest requests, such as room upgrades, amenity arrangements, and assistance with dining or transportation reservations.- Focus on delivering exceptional guest experiences.

- Assist in developing content for social media platforms, email marketing, and promotional materials, ensuring alignment with ICOM’s branding and event objectives.- Conduct research on competitors, target audiences, and industry trends to provide insights that inform marketing strategies and event promotion efforts.- Help in planning and running marketing campaigns to promote events and increase audience engagement.

- Help customers with flight, hotel, and travel package bookings, ensuring all arrangements meet their preferences and budget.- Respond to customer questions regarding travel options, destinations, visa requirements, and itineraries, providing accurate and timely information. - Handle and resolve any issues related to travel bookings, such as cancellations, changes, or delays, to ensure customer satisfaction.