Customer Success Officer I proactively managed customer relationships to ensure their satisfaction and product adoption, contributing to improved customer retention rates. I also led onboarding and training initiatives for customers to ensure smooth transitions and enhance customer satisfaction levels. Additionally, I collaborated with cross-functional teams (such as sales, product, and support) to resolve issues, improve customer workflows, and increase user engagement. Furthermore, I analyzed customer feedback and data to identify upselling opportunities and contribute to revenue growth from existing accounts. I implemented customer success strategies that resulted in reduced customer churn and improved customer lifetime value. I also monitored collaboration between different teams using the "Jira" platform to enhance cooperation and effectively manage tasks to achieve shared goals.

Ensured that all staff members received accurate monthly salaries on Time, approved job descriptions and advertisements for recruitment drives. Monitored staff performance and attendance and spoke to employees when issues arose, recruiting and hiring employees, managing employee benefits and compensation, handling employee relations and conflict resolution, implementing HR policies and procedures, and ensuring legal compliance within the organization.

Responsible for developing curriculum materials, planning and organizing educational activities, providing additional support for students who may require extra assistance, encouraging critical thinking and analytical skills through discussions on various literary works, and fostering an understanding of grammar and vocabulary within the context of the English language. Additionally, they might also lead extracurricular activities related to literature, language, or writing.

Designing and delivering English language lessons, grading assignments and exams, fostering language skills such as reading, writing, speaking, and listening, providing constructive feedback on language usage and composition, and encouraging a love for literature and language learning. Additionally, they might also help students prepare for standardized language tests and examinations.

Manage Employees operations , Chair some meetings., Preparing and monitoring the estimated budget of the office, Dealing with complaints received from abroad, Managing the payroll system , Discussing general problems with the administrative staff, Reviewing the performance of the office in general with the management, Send and receive emails .