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Eman Awadh is listed as Software Engineering Graduate, MI: User Experience Design Candidate, Customer Support Representative Level II based in Canada. AeroLeads shows a matched LinkedIn profile for Eman Awadh.
Eman Awadh previously worked as Customer Support Representative II at Mentimeter and Customer Support Representative at Mentimeter. Eman Awadh holds Masters Of Information, User Experience from University Of Toronto.
I can't say I've always had an idea of what I wanted to do in my career. I grew up with ideas of different paths, I could tread down, career wise, but never had a deep understanding of who I was professionally, what I wanted out of a career, and most importantly how that fit into the life and experiences I imagined for myself. Now, I can say that that has changed, although I've worked in different industries, I've not only gotten to experience different roles, recognize untapped strengths but I've also got to know myself better, and where I'd like to develop. Creativity energizes me. A balanced opportunity for autonomy motivates me. And continuous learning ties it altogether.I also love an efficient way of doing things, whether that's in communication, project planning, or project building.I've embarked on a journey to learn and grow in the field of Tech, so I can use my creativity, practice autonomy and continuously learn, while maintaining a good work life balance. Through my previous experiences, I've learned the importance of diversity in the workplace, supporting vulnerable groups, the balance of project execution and planning, and learning to cope with any hurdles or bumps along the way.My goal is to use both my people's skills, passion for learning and appreciation of a good system, to succeed in the software industry.
A career timeline built from the work history available for this profile.
Toronto, Ontario, Canada
Promoted to a Level II Support Representative based on hitting KPIs and working on projects independently, such as a Bot Optimization Project for improving efficiency of ticket resolution.
Toronto, Ontario, Canada
- Top Performer and consistently hitting KPIs, while working on an independent project for Bot Optimization - which included detailed project planning and execution. 90 % of Bot Custom Answers increased by an average of 8% each - First Project involved working with the User Voice Forum Team and creating Personas for our Powerpoint Integration and presenting to other teams remotely in the User Voice Forum - Empathizing and communicating with customers efficiently and effectively, resolving a high number of tickets and providing effective problem solving skills - Helped out with a Naming Convention project to clean up Macros in Intercom, to make for more efficient ticket resolution - Quickly learned new systems including Internal Application for Admin, Intercom, Mixpanel, Stripe, Braintree, Customerio, Salesforce- Collaborated with Product and Engineering teams to resolve issues/bugs
- Answered incoming calls and provided general information about the Employment Insurance program including explaining the relevant laws, decisions, procedures and processes.- Rendering decisions with respect to eligibility and entitlement to benefits by applying applicable acts and regulations.- Gathering information from clients and employers in order to process applications in accordance with procedures andguidelines.- Used governmental acts and regulations to determine eligibilityfor and entitlement to benefits- Gathered information from clients and employers in order toprocess applications in accordance with procedures andguidelines- Actively participated in team meetings to exchange ideas for thepurpose of continuous improvement.- Acheived over 90% during the 10 week training program, which spanned a number of 2-3 hour open book tests on EI Policy
- Independently planned and facilitated recreational programs for seniors to increase activity levels, learn new skills, and develop social relationships with fellow residents- Provided one-on-one support and friendly visiting, as necessary- Logged patient information in PointClickCare to ensure continuation of care- Doing move-in recreational assessments on new residents
Toronto, Canada Area
Worked in York University's Institute for Social Research conducting telephone interviews for the Physical Activity Monitor (PAM). PAM is an annual, cross-sectional, nationally representative, population survey. - presented study research goals, determined eligibility to participate, responded to questions and concerns, persuaded candidates by building good rapport, reducing bias and maintaining professionalism and confidentiality - Promoted to a Refusal Converter due to amount of successful interviews
A full-time Project Based Bootcamp, awarded a Diploma in Software Engineering and graduated with an 85% average.
- HTML & CSS: learn to develop responsive websites with HTML5 and CSS3 - JavaScript and JQuery: making websites dynamic and interactive.
Switched from Carleton University in Ottawa to York University in 2015.
Quick answers generated from the profile data available on this page.
Eman Awadh is listed as Software Engineering Graduate, MI: User Experience Design Candidate, Customer Support Representative Level II.
Eman Awadh is based in Canada.
Eman Awadh has worked for Mentimeter, Service Canada, Schlegel Villages, and York University.
You can use AeroLeads to view verified contact signals for Eman Awadh, including work email, phone, and LinkedIn data when available.
Eman Awadh holds Masters Of Information, User Experience from University Of Toronto.
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