As a Customer Service Representative at Teleperformance, your role involves being the primary point of contact for customers, providing assistance and resolving issues across various communication channels, including phone, email, chat . You will handle inquiries related to products, services, or policies, and troubleshoot problems while offering suitable solutions. In cases of complex issues, escalation to senior staff may be necessary. Staying updated on the company's products and services is… Show more As a Customer Service Representative at Teleperformance, your role involves being the primary point of contact for customers, providing assistance and resolving issues across various communication channels, including phone, email, chat . You will handle inquiries related to products, services, or policies, and troubleshoot problems while offering suitable solutions. In cases of complex issues, escalation to senior staff may be necessary. Staying updated on the company's products and services is essential, ensuring accurate information is delivered to customers. The role requires strong communication and problem-solving skills, along with the ability to maintain composure in high-pressure situations. Meeting performance metrics such as customer satisfaction scores and response times is crucial. Additionally, you’ll document interactions in the company’s CRM system and work collaboratively with your team to achieve service level agreements. Proficiency with customer service software, multitasking, and patience in dealing with difficult situations are key attributes needed for success in this fast-paced, often shift-based role. Show less

Provides essential administrative and operational support to project teams. Responsibilities include coordinating project activities, managing documentation, scheduling meetings, tracking progress, and facilitating communication among stakeholders. Ensures projects run smoothly and efficiently, contributing to their successful completion.