Responsibilities Receive inbound calls from clients regarding delinquent accounts ;payments receivable Place outbound follow-up calls to create payment arrangements and process payments; restore services to accounts Educate clients on services provided; website, apps, Client care Advised clients of methods of payments, as well as sources for finances available to assist in restitution of outstanding account balances. Escalate any issues to management appropriately and professionally. Perform basic account maintenance activities; update address and contact info, account security (PIN) Meet Quality Assurance Requirements and other key performance metrics. Follow Best practices and provide outstanding customer service Trained on Knowbility and Smart desk top portals Knowledge of Excel and Microsoft applications Skills Used Excellent interpersonal, written, and oral communication skills Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment Possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone. Possess and be able to demonstrate strong influencing and closing skills. Ability to learn and navigate new software quickly Ability to type 50 wpm+