Eman Ismail, Mba, Pmp. Email and Phone Number

Supporting consulting firms and senior government officials to develop strategies, operating models and deliver sustainable projects across GCC region.Among the Consulting Projects I have Delivered between 2015 and 2023:- Project Advisor & SME - PwC, supporting the development of the Corporate Strategy and Target Operating Model of the Ministry of Hajj and Umrah (MoHU) KSA - 2022/2023.- Project Sr Director in charge - PRG, Setup the Strategic Media and Communications Directorate, Ministry of Defence (MoD), KSA - 2020/2021, working with the Transformation Office of (MoD) under BCG.- Sr. Advisor, Strategy and Future Planning, Minister’s office, Ministry of Community Development (MOCD), UAE - 2018/2019, revisiting the Corporate Strategy, Strategic Objectives, Initiatives and KPIs to align with UAE 2030 Vision and UN SDGs.- Project Director in charge - Sia Partners, developing the Corporate Strategy of Sharjah Directorate of Town Planning and Survey, (SDTPS), UAE - 2017/2018.- Senior Advisor / SME - PwC, supporting the General Entertainment Authority (GEA) in the Planning and Execution of Events, Risk Analysis, PMO structure & planning of special initiatives during US President Visit to KSA - 2016/2017.- Project Manager - IPSOS, Zayed University Strategy Project in UAE – 2015 /2016.

Co-founder of a digital platform in UAE to create cohesive and sustainable neighbourhoods through positive network effects.

Joined the Public Sector Reform Division to work on the Service Improvement, Customer Experience, Strategies and Initiatives, then held the position of Future Planning and Development Advisor working on the engagement and corporate excellence models.Planning, orchestrating and delivering agile change management projects that supported automation, capability building, leadership development, nationalization programs and the realization of organizations' strategic goals, objectives and future growth.

Working closely with and supporting Government senior officials and entities across Dubai to implement Dubai Strategic Plan 2008/2015, followed by the development of Dubai Plan 2021, through a unified decentralized model that ensures a unified policy, strategy planning and monitoring within the central government, supported by the decentralization of initiatives' execution by the government entities of Dubai.

Established the Business Customer Care Division in “du” in 2006 to support the successful launch of the second Telecommunications Service Provider in the UAE.Managed the post launch operations till the end of 2008 (second launch experience in the region after Orange Egypt)

Established and led the First Class Department that positioned “mobinil” at a higher rank against competitors with its high quality of services and retention rates of the High-Value Customer Segments which represented 6% of the customer base generating 30% of the revenue under the Marketing Loyalty and Retention Program

- Developed and optimized working routines within the Customer Service Department to exceed customer expectation and maximize revenues.- Project Managed and led the implementation of the Business Planning and Control System (BPCS) an ERP and Billing System implemented by Jotun across the Globe.

- Launch / Start up experience of a Multinational Organization in the field of Manufacturing and Paint Industry - Courtaulds Coatings UK - acquired by AkzoNobel.- Worked closely with and reported to the Country General Manager to start up the HR and Procurement Divisions (Pre-launch)- Founded the Sales Order Desk and recruited the Sales Support Team to handle post launch operations including the automation of sales orders, deliveries, returns, invoicing, by leading the implementation of MFG Pro ERP system (post-launch)

- In Charge of the Point Scheme under the Marketing Loyalty Program (appointed as DHL Express Club Coordinator) - Founded and trained the Telemarketing and Telesales teams of DHL Egypt.- ISO coordinator of the Sales & Marketing Department where DHL got certified.- Worked closely with the Director of Sales & Marketing on the Annual Marketing Plan and Sales Reports of gained / lost accounts and competitor campaigns.- Responsible for the planning and execution of Communications and Media activities like Press Conferences, Commercial TV Ads, News Releases & Events and other Communication Activities, (working with high-end vendors like Tarek Nour and Hazem Dera).- Created DHL customer Database with comprehensive customer profiles, segments, history, insights, behaviour and trends.

In charge of the Saudi Ministry of Defense' representative office in Cairo to lead and manage all international recruitment activities and teams including interviewing, selection, visa processing and travel arrangements for the candidates joining the Armed Forces Hospitals across KSA.