Eman Kaiss Email & Phone Number

Oakville, Ontario, Canada

 Established key metrics for defining the relationship between Revive Superfoods and its customers. Created popular operating methods for the duration of the branch for higher client handling internally and externally. Created more than a few outreach initiatives and campaigns that have accelerated standard CSAT scores - retaining a 93% customer satisfaction rating for 6 consecutive months. Provided stable and innovative training (included in the internal SOPs) for all retailers and managers within the help and experience department. Created evaluation debrief meetings outlining pain points of customers at some stage in each touch factor of the customer's journey. Improved Repeat Customer Purchase price with the aid of 6% using outlining essential policy modifications that are in choice of the customer.

Toronto, Ontario, Canada

 Managing a team of customer service employees. Maintaining compliance with policies and procedures. Offering excellent customer service. Displaying extensive product knowledge. Overseeing the work of every employee in your team. Promoting the vision of the organization.

Milwaukee, Wisconsin

 Keeping track of customer journeys. Interacting with customers across channels and platforms. Coordinating with all internal stakeholders such as product design or development, sales, marketing, account management.

Franklin, Wisconsin, United States

 Attract and retain customer relationships by extending a warm welcome and common courtesies to every customer and by providing accurate and timely service. Assessed clients’ financial situation and promote the banks products, services, and technologies to retain and enhance customer account relationships. Provide effective services such as cashing checks, accepting deposits andwithdrawals, handling loan and credit card payments, dispensing monetary instruments (foreign and domestic), and fulfill business services.  Successfully achieved over 15 account referrals including mortgages for YTD.

Milwaukee, Wisconsin

 Produce word-for-word recordings of court proceedings using traditional shorthand techniques or shorthand (stenotype) machines.

Mississauga, Canada

 Captioned over 300 hours of video footage. Maintained an average of 98% on video captioning accuracy. Consistently met and exceeded quota for videos captioned per week. Translated foreign language videos to meet client demand.

Mississauga On Canada

 Developed over 45 messaging, branding and positioning statements. Managed all social media programs including chat forums, social networking applications and message boards. Worked with the communications team to drive internal promotion of company initiatives. Collaborated with developers, advertisers and production managers to market products and services. Reached out to 10+ social media influencers every week to collaborate.

Milton, Canada

 Carefully documented statements, observations and evidentiary materials. Prepared case reports from allegations, interview transcripts of interviews and physical evidence. Assisted in search of computer databases, credit reports, public records and other resources for investigative purposes. Reviewed over 3 cases a week highlighting specific information that aids in the investigation. Created invoices for respective clients.

Mississauga, Canada

 Verifying the authenticity and eligibility of claims. Analyzing the billing, communicating with policyholders. Ensuring adherence to all the policies and regulations during the entire procedure.

Mississauga On Canada

 Reviewed and analyzed suspicious and potentially fraudulent insurance claims.  Evaluated all evidence and third-party statements.  Managed claims budgeting spreadsheets.

Bachelor Of Science - Bs, Information Science And Technology

Bachelor Of Arts (B.A.), Criminology

Associate'S Degree, Financial Forensics And Fraud Investigation

Certificate, Criminal Justice/Police Science

Raymond Chang School of Continuing Education - Certificate program