Emannuel Nevarez Email & Phone Number

United States

As a dynamic Technical Training Manager at Vagaro, I lead our US and UK training initiatives, crafting innovative learning solutions for SMBs, partnerships, and enterprise accounts in the beauty, wellness, and fitness industry. Overseeing internal and external training, I delivering high-impact programs globally. Additionally, I manage our technical writing team, driving the creation of engaging materials. Thriving in a fast-paced environment, I actively contribute to refining our software by staying ahead of updates and collaborating with cross-functional teams

Dublin, California, United States

Collaborated with multiple stakeholders including the Director of Marketing, Director of Customer Success, and Director of sales to restructure the onboarding process and design a training curriculum for all new hires. Create and deliver live learning webinars for all SMB businesses utilizing Vagaro’s all-in-one software (Saas). Offered one-on-one training on and off-site for local businesses and created a Learning Management System (LMS) solution for internal staff to develop soft skills.

Dublin, California, United States

Communicated with customers via phone, email, chat, and help forums to evaluate and troubleshoot technical issues. Ensured a high level of customer satisfaction with the goal of creating an exceptional experience. Accurately documented concerns in a CRM for development & support team members. Deescalated customers with understanding and compassion.

San Jose, California, United States

Delivered parent, staff, and teacher training. Designed social skills curriculum and motivation-based learning for all ages. Provided direct implementation of behavioral-analytic services at school, in-home, and at the clinic. In collaboration with Board Certified Behavioral therapists (BCBA), I programmed and applied lessons that would assist and empower kids on the Autism spectrum to socialize and learn new skills.

San Francisco Bay Area

Web Development Immersive: https://generalassemb.ly/education/web-development-immersive12-week intensive course that builds fluency in full stack web development with emphasis on work-ready skill set.Topics Covered:- Computer science theory, including data structures and algorithms- Best practices for front- and back-end web development- Workflow best practices, including Command Line and Git/GitHub- Test-driven development with Mocha, Chai, and RSpec- CRUD and RESTful resources- Authentication and authorizationThrough the course I had the opportunity to build three projects:

San Jose, California, United States

I assist the teacher in all facets of daily classroom management. My time is split between working with students, providing behavioral support, and completing administrative tasks assigned by the teacher.

Web Development

12 weeks. All day, everyday. Intensive program learning the skills I need to become a entry level web developer

Bachelor'S Degree, Computer Science

Associate'S Degree, English/Language Arts Teacher Education