Emanoel Rosa Email & Phone Number

State Of São Paulo, Brazil

São Paulo, São Paulo, Brasil

Cliente Grupo Nós.- Suporte técnico;- Suporte de sistemas;- Atendimento N1;- Acompanhamento N2 e N3;- Atendimento B2B;- SLA de atendimento;- Análise de dados;- Análise de sistemas;- Análise de negócios;- Análise de logs;- Desenvolvimento de relatórios;- Desenvolvimento de indicadores;- Oracle Analytics;- Oracle BI;- Documentação de processos;- Documentação de fluxos;- Integração de sistemas;- Monitoramento de sistemas;- Gestão de tickets no ServiceNow;- Reuniões diarias;- Comunicação com Software House e Consultores de Loja para alinhamento e entendimento das demandas;

São Paulo, São Paulo, Brasil

- Technical support;- Support for mobile applications (iOS and Android);- Support for Apcap da Sorte application and other integrated regional apps;- Level 3 support;- Agile methodology;- Scrum;- Daily meetings;- Complex queries, insertions, and updates in MySQL relational database;- API calls for unit testing with Postman;- Application monitoring with Datadog;- Log analysis with Google Cloud Platform (GCP);- Process documentation for CX and support teams;- Ticket management in Jira;- Communication with developers for tracking and resolving issues;- Communication with the CX team to understand requirements.

São Paulo, São Paulo, Brasil

- Technical support;- Support for VTEX CMS and VTEX IO systems;- Support for Magento systems;- Level 1 support;- Level 2 support;- Monitoring and approval of Level 3 support;- B2B support;- Guidance and correction of business rules;- Front-End No-Code and Low-Code programming;- Making HTML, CSS, or No-Code changes requested by the client;- Performing bulk data changes via API with Postman;- Agile methodology;- Scrum;- Service Level Agreement (SLA);- Ticket management in Jira;- Process documentation for business and support teams;- Daily meetings;- Communication with Customer Success (CS) for understanding and aligning requirements;- Communication with developers for issue tracking and resolution.

São Paulo, São Paulo, Brasil

Cliente Infracommerce.- Suporte técnico;- Suporte de sistemas;- Atendimento N1;- Atendimento B2B;- VTEX CMS;- VTEX IO;- Criação e permissão de usuários;- Programação Web;- Orientação e correção de regras de negócio;- Metodologia Ágil;- Scrum;- SLA de Atendimento;- Gestão de Tickets no Jira;- Documentação de processos para área de negócios e time de sustentação;- Reuniões diárias;- Comunicação com CS para entendimento e alinhamento de demandas;- Comunicação com desenvolvedores para acompanhamento e resolução de problemas.

São Paulo, São Paulo, Brasil

- Systems support;- Platform support;- AWS application support;- Application support (Web, iOS, and Android);- Technical support;- ERP support for Linx e-Millennium;- SAP Hybris support;- PLM Centric support;- Level 1 support;- Level 2 support;- Monitoring of Level 3 support;- Management of chats and tickets in Fresh Desk;- Task management in Asana and Jira;- Service Level Agreements (SLA);- Agile methodology;- Scrum;- Daily meetings;- Process documentation for business and support teams;- Report development with SQL and Grafana;- Automation development project with Python and AWS Lambda for order integration monitoring;- Automation development project with Python and Selenium for ERP Linx e-Millennium validation;- GitHub;- Correction of logistics and fiscal processes in ERP Linx e-Millennium;- Correction of integrations for orders, products, inventory, prices, invoices, etc.;- Systems analysis;- Application log analysis;- System validation and updates;- SAP Hybris platform monitoring with Dynatrace;- Monitoring of BackOffice x ERP integrations with Datadog and Grafana;- Website behavior monitoring with GhostInspector;- Correction of GhostInspector scripts in JavaScript;- Website monitoring with TrackJS;- Log analysis with Kibana;- Communication with vendors for problem resolution;- Communication with users to understand requirements;- Communication with developers for tracking requirements and resolving issues;- Complex queries, insertions, and updates in Microsoft SQL Server relational database;- Querying and correction of orders in NoSQL AWS DynamoDB;- Creation of triggers in Microsoft SQL Server database.

Guarulhos, São Paulo, Brasil

- Systems support;- Technical support;- ERP support for Linx e-Millennium;- ERP support for Totvs Consinco;- BackOffice support for VTEX;- BackOffice support for SiteMercado;- Level 1 support;- Level 2 support;- Monitoring of Level 3 support;- Systems analysis;- Analysis of system logs;- System validation and updates;- e-Commerce integration processes;- API calls for unit testing;- Integration project for Site Mercado/iFood with ERP Consinco;- Correction of integrations for orders, products, inventory, prices, invoices, etc.;- Application troubleshooting;- Application monitoring;- Management of GLPI tickets;- Process documentation;- Communication with vendors for problem resolution;- Communication with users to understand requirements;- Complex queries, insertions, and updates in relational databases (Oracle and Microsoft SQL Server).

Localidade Guarulhos, São Paulo, Brasil

- Packing purchases;- Restocking products on shelves;- Customer service at the counter (Deli, Produce, and Locker Services);- Assistance in the delivery department;- Assistance in the loss prevention department;- Assistance in the product receiving department.