Customer Acquisiton Manager
- Achieved excellent growth & exceeded monthly sales targets for Meal Plans by successfully leadingthe sales team by actively & efficiently engaging with daily queries & converting leads to clients. Proven record of revenue generation from 50K AED to 200K AED in a span of 6 months, which ensuredbusiness targets are met.- Accountability of 200+ customers alone on a daily basis starting from onboarding process of clients;partnered along with wellness advisor team for consultations; generating weekly menus; approvingmodifications/requests from clients; briefing with head chef to ensure proper macros are served.- Designed & implemented various strategic social media marketing campaigns to reach targetaudience & expanded customer base throughout UAE with strong presence by frequently assessing the UAE Healthy Food Industry trends which maintained the brand's competitiveness in the market.- Maintaining CRM database of all clients on a daily basis to ensure efficiency of data from payments,plan durations, pause & renewals which helped measure the set KPI's of the organization- Daily engagement with all clients on regular basis to ensure food quality is rightly delivered & ensured maximum customer satisfaction; addressing clients issues & effectively resolving it by engaging with the kitchen team & carrying out necessary investigations.- Directly reporting to the CEO of daily activities & analysis of customer engagement reports, salesreports, order sheets, delivery sheets, complaint sheets and various customer retention strategies etc.,- Developed a 1 minute policy rule where any customer query should be responded. Prioritizedcustomer acquisition by efficiently handling difficult customers & converted them to long-term loyalclients.
