- Managing complete PR activities of assigned clients with a core team- Coordination with clients on PR and communication projects- Developing and execution of PR strategies and comprehensive communication plans for clients- Development of communications collateral such as articles, press release, letters-to-editor, etc.- Managing project-based PR budgets- Proactively suggesting ideas for various communication activities- Supervision of all arrangements for media… Show more - Managing complete PR activities of assigned clients with a core team- Coordination with clients on PR and communication projects- Developing and execution of PR strategies and comprehensive communication plans for clients- Development of communications collateral such as articles, press release, letters-to-editor, etc.- Managing project-based PR budgets- Proactively suggesting ideas for various communication activities- Supervision of all arrangements for media management at events- Planning, management and execution of crisis and issues management strategies- Clients include leading banking and financial institutions as well as major players from the telecom, automotive and oil and gas industry Show less

- Responsible for development, management and execution of all activities pertaining to marketing, public relations and corporate communications such as articles, press releases, annual reports, newsletter, corporate brochures, press advertisements, etc. for brand/image building- Identifying, shortlisting and engaging relevant media agencies for development of marketing collateral- Preparation and execution of marketing plan and strategies for different products- Coordination with… Show more - Responsible for development, management and execution of all activities pertaining to marketing, public relations and corporate communications such as articles, press releases, annual reports, newsletter, corporate brochures, press advertisements, etc. for brand/image building- Identifying, shortlisting and engaging relevant media agencies for development of marketing collateral- Preparation and execution of marketing plan and strategies for different products- Coordination with relevant media for publication of press ads, articles and press releases- Aligning meetings and presentations with stakeholders to market NCCPL products- Coordination with various institutions to initiate investor awareness programs- Management of NCCPL website- Managing activity-based budgets Show less

- Managing complete PR activities of assigned clients- Coordination with clients on projects assigned from time to time- Coordination with assigned clients on media planning of print advertisements- Suggesting CSR and marketing communications-based action plans to clients- Development of communications collateral such as articles, press release, letters-to-editor, etc- Preparation, presentation and execution of annual PR plans- Management of issues and crises arising… Show more - Managing complete PR activities of assigned clients- Coordination with clients on projects assigned from time to time- Coordination with assigned clients on media planning of print advertisements- Suggesting CSR and marketing communications-based action plans to clients- Development of communications collateral such as articles, press release, letters-to-editor, etc- Preparation, presentation and execution of annual PR plans- Management of issues and crises arising from time to time- Clients included leading banks, FMCG companies, automobile manufacturers, logistics and telecom giants Show less

- Ensuring implementation of SQ programs across the respective area- Hiring, training, monitoring, supervision and management of Customer Service Officers placed at- South Area II Branches- Supervising marketing and branding activities at all area branches- Development, execution and management of Quality Assurance protocols- Conducting impartial branch visits on monthly basis to perform quality spot checks- Formulation and circulation of monthly Service Quality report… Show more - Ensuring implementation of SQ programs across the respective area- Hiring, training, monitoring, supervision and management of Customer Service Officers placed at- South Area II Branches- Supervising marketing and branding activities at all area branches- Development, execution and management of Quality Assurance protocols- Conducting impartial branch visits on monthly basis to perform quality spot checks- Formulation and circulation of monthly Service Quality report to management- Working in tandem with Country Head Service Quality to formulate new policies and initiatives Show less

- Formulating and assessing Risk through Risk Control & Self-Assessment (RCSA) for various products and processes- Successfully formulated and implemented RCSA and Key Risk indicator (KRI) for Biometric Cardless Banking Facility- Assessing and monitoring KRIs and raising red flags- Reduced the number of un-monitored Key Risk Indicators by up to 35%, converting the same intoperiodically monitored KRIs for different products / processes along with re-validation- Gathering… Show more - Formulating and assessing Risk through Risk Control & Self-Assessment (RCSA) for various products and processes- Successfully formulated and implemented RCSA and Key Risk indicator (KRI) for Biometric Cardless Banking Facility- Assessing and monitoring KRIs and raising red flags- Reduced the number of un-monitored Key Risk Indicators by up to 35%, converting the same intoperiodically monitored KRIs for different products / processes along with re-validation- Gathering operational loss events from external / internal sources and events- Preparation of monthly ORM Bulletin highlighting important operational loss events and high risk open items- Introduced monitoring of Industry-Specific Operational Loss Events (OLE) within the ambit of Operational Loss Database to pre-empt and / or mitigate potential operational risk events Show less

Worked on a project involving research and analysis on competitor brands and played an active role in participating in the New Corolla Launch Program