SharePoint Online:- Administration: Areas related to the Administration of SharePoint Online such as settings in the SharePoint Online Admin Center and administrating SharePoint Online using the SPO Management Shell, CSOM, REST, or PnP or scripts based on these technologies.- Authorization: Entirety of Authentication Issues including sharing, permissions, and access denied issues.- Content Store (Lists/Libraries, Content Types): Entirety of lists/libraries and content types including announcements, contacts, calendars, picture, and document libraries.- Office 365 Groups: Office 365 groups from a SharePoint perspective.- Performance: SPO/ODB Performance Issues ( Slow page loads, slow upload speeds, etc.).- Backup/restore: Point-in-Time Restore, recovery using the Recycle Bin, file versioning.- SharePoint Search.- Microsoft Graph connectors for Microsoft Search.- Profile: User Profiles, PUID Mismatch, User Photos , User Profile Applications UPA, Security Groups in the UPA.- Office 365 Video/Stream.- OneDrive for Business.- SharePoint logs and ways to analyze them (Fiddler, ULS logs).Microsoft Purview Compliance:- Sensitivity labels policies.- Retention policies.- Data loss prevention (DLP) policies.- Audit Logs.Copilot for Microsoft 365:- Copilot (formerly BCE) / with Commercial Data Protection (Web)- Copilot for Microsoft 365 (Work)Entry points:- https://copilot.microsoft.com- https://www.bing.com/chat- Copilot in the Microsoft Edge sidebar- Copilot app in TeamsOffice 365 Identity:- Authentication issues with Office first-party apps or services (can be, for example, Outlook, Excel, PowerPoint, SharePoint, Microsoft 365 Admin portal , etc.).- Azure Active Directory.- Conditional Access Policies.- Multi Factor Authentication.- Manage users and groups from the Office 365 Admin Portal + assignment of licenses for these users to access our services.

- provide 1st + 2nd level technical support for more than 6500 employees worldwide using the ticketing tool.- remote troubleshooting through diagnostic techniques.- Sharepoint Administration - WEB Page creation, assignation/management rights, account creation, and Troubleshooting.- Windows Server Administration.- Active Directory Domains Administration.- SAP Administration - account creation and troubleshooting.- IFS ERP Administration - account creation and troubleshooting.- Exchange Servers Administration.- Software Deployment and Licensing.- Outlook and Skype For Business - install and troubleshooting.- configure and maintaining VPN software.- IT infrastructure: server room facilities, structure cabling system, network port activation.

- Management of electricity and natural gas accounts, data control/verification, data investigations.- Issue and correct all invoices with maximum accuracy. Distribute and deal with incoming E-mails.- Respond to all customer inquiries (via E-Mail or phone). Reconcile customer statements, research, and correct discrepancies.- Interact with clients in identifying problems and finding appropriate solutions (via E-Mail or phone).- Maintain files and documentation thoroughly and accurately, following company policy and accepted accounting practices.

- Correct processing of daily transactions, the introduction of data into the system, control/verification of data, data investigations.- Perform these activities using computer applications and specialized software: Citrix, EuroSig.- Communication by email and telephone with banks within the Unicredit Group: Unicredit Bank Romania, HypoVereinsbank Germany.