• I manage and handle accounts with major retail partners, including Walmart, Costco, Rona, Home Depot, Loblaws, Toys’R’Us, Macy’s, The Shopping Channel, and Wayfair, driving growth and fostering successful collaborations.• Achieved significant sales and relationship growth across the retail channels I manage through strategic planning, effective execution, and proactive buyer engagement.• Negotiated favorable terms with buyers from various retailers for product offerings, including regular pricing, sale pricing, and promotional event pricing for both online and in-store sales, ensuring competitive pricing and maximizing profitability.• Successfully diversified and expanded product lines with each retailer, enhancing our business and competing effectively with top-tier, well-known brands.• Established and maintained strong relationships with buyers from different retailers, fostering open communication and successful business outcomes.• Represented the company at international conferences and trade shows, pursuing new partnerships and acting as the main point of contact with retailers.• Managed daily communications and sales activities with retail channels, including email reporting, live product presentations, and client issue resolution.• Supervised revenue models, process flows, product onboarding, and customer engagement strategies, ensuring efficient workflows and strict adherence to deadlines.• Implemented rigorous quality control measures to maintain high standards of accuracy and consistency.• Analyzed sales data to identify market trends and growth opportunities, driving strategic decision-making and fostering company growth.• Highly proficient with computers and a wide range of software programs, ensuring efficient and effective use of technology in all tasks.

• Oversee daily office operations, ensuring efficiency and productivity while maintaining a positive and organized environment through exceptional customer service and effective communication.• Monitor and analyze administrative performance metrics, identifying areas for improvement and implementing solutions to enhance productivity and operational efficiency.• Ensure the accuracy and organization of records and databases, including employee files, financial records, and inventory logs, maintaining confidentiality and data integrity.• Support HR functions, including recruitment, onboarding, employee relations, and benefits administration, to ensure efficient and effective HR operations.• Manage and coordinate training materials, class schedules, and administrative tasks to ensure seamless operations and compliance with course registrations, certifications, and documentation requirements.• Provide information, guidance, and assistance to ensure customer satisfaction, foster positive interactions, and build strong relationships through adaptable communication.• Handle difficult situations with patience and empathy, demonstrating professionalism and problem-solving skills at all times.• Coordinate travel logistics for executives and staff, including booking flights, accommodations, and transportation, ensuring cost-effective and efficient travel arrangements.