Emanuel D. Email & Phone Number

Remote

Remote

GTT connects people across organizations, around the world and to every application in the cloud. Our clients benefit from an outstanding service experience built on our core values of simplicity, speed and agility. GTT owns and operates a global Tier 1 internet network and provides a comprehensive suite of cloud networking services.

Washington D.C. Metro Area

 -Consult with existing and prospective customers about their wireless services -Increase store revenue by recommending add-ons like insurance and early upgrade features -Assist with daily store closing procedures -#1 store rep for the month of November 2019 and consistently exceeded 100% of overall monthly store quotas

Miami/Fort Lauderdale Area

 -Responsible for handling inbound customer calls in a fast-paced call center environment, consulting with customers to recommend and sell video, broadband and wireless services. -Achieved 143% of Broadband Sales target 2019 year-to-date. -Achieved 115% of Video Sales target 2019 year-to-date. -Focus on productivity by handling calls in an efficient manner reducing handling time, minimizing hold time, and avoiding transfers where possible. -Work with multiple departments and back office teams to resolve customer requests.

 -Primarily responsible for analyzing and auditing behaviors of call center agents and providing feedback to local leadership team. -Compiled and disseminated daily productivity reports. -Assisted center leadership with day-to-day call center operation tasks.

Associate'S Degree, Business Administration And Management, General

Frontline Sales Training

 -Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes.