Emanuel Ferrari

Emanuel Ferrari Email and Phone Number

Coordenador de Venda Direta @ Universal Assistance Brasil
State of São Paulo, Brazil
Emanuel Ferrari's Location
São Paulo, São Paulo, Brazil, Brazil
Emanuel Ferrari's Contact Details

Emanuel Ferrari personal email

n/a
About Emanuel Ferrari

Hello! My name is Emanuel. I am a team leadership and high-performance management specialist. Professional with extensive experience in multinational service companies and a remarkable track record in sales, channel management and customer service. I consider myself a mentor, particularly devoted to fostering diverse and multidisciplinary teams. I have proven skills in corporate training and development.Experienced in strategic planning and the implementation and execution of business management models focused on omnichannel communication with B2B and B2C customers and prospects, as well as third-party/outsourced operations management. Adaptable and versatile, strongly results-driven, I am a curious individual who is passionate about challenges and excels at establishing and nurturing long-term professional relationships.CELPE Bras - Certificate of Proficiency in Portuguese Language, Advanced Level.

Emanuel Ferrari's Current Company Details
Universal Assistance Brasil

Universal Assistance Brasil

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Coordenador de Venda Direta
State of São Paulo, Brazil
Website:
travelace.com.br
Employees:
120
Emanuel Ferrari Work Experience Details
  • Universal Assistance Brasil
    Coordenador De Venda Direta
    Universal Assistance Brasil
    State Of São Paulo, Brazil
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  • Universal Assistance
    Regional Head Of Contact Center
    Universal Assistance Oct 2022 - Present
    Buenos Aires, Argentina
    Responsible for direct sales operations through digital (chat / social media) and voice channels. Executed sales strategies and redesigned associated business processes. Managed sales teams in both in-house and outsourced contact centers for markets in Argentina, Colombia, Mexico, Panama, Chile and Brazil. Led the implementation of an Omnichannel and Customer Experience model. Developed and fostered commercial partnerships and sponsorships. Exceeded commercial targets by 145% in the first quarter of 2023.
    View
  • Johnson Controls
    Customer Service Manager
    Johnson Controls Jun 2020 - Oct 2022
    Buenos Aires, Argentina
    Led the Customer Experience team in Argentina. Developed and implemented the omnichannel service model. Successfully revitalized the voluntary retention and loyalty strategy through the design of differentiated offers and personalized attention. Responsible for managing both in-house and third-party contact center platforms, overseeing 200 representatives, 12 Supervisors, and 3 Service Managers, as well as an outsourced provider with 60 representatives.
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  • Hipotecario Seguros
    External Contact Center Manager
    Hipotecario Seguros Nov 2019 - Jun 2020
    Ciudad De Buenos Aires, Argentina
    Responsible for management, execution, and development of indirect sales channel (2 external call centers, 1 start-up), following the strategic guidelines of the Commercial Management. Performance monitoring. Successfully launched and operationalized a new commercial operation with a third-party partner.
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  • Taskphone Argentina
    Commercial Manager
    Taskphone Argentina Nov 2009 - Nov 2019
    Buenos Aires, Argentina
    New bussiness development by hunting and prospecting strategies. Bidding and contracting processes. Marketing and sales plan. Pricing, costs and profitability analysis. Commercial planning.
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  • Banco Hipotecario
    Telemarketing Manager
    Banco Hipotecario Dec 2006 - Oct 2009
    Buenos Aires, Argentina
    Managed tele-sales campaigns for financial products (credit cards, loans, and insurance) through both in-house operations and external contact centers. Developed marketing strategies and plans for insurance area (Bancassurance). Consistently met and exceeded sales targets. Strategized objectives and budgeting, including commission schemes and acquisition costs. Conducted cost and profitability analysis. Established a continuous coaching and mentoring plan for agents and supervisors. Implemented MIS and performance metrics. Oversaw budget and performance control. Conducted personnel selection for supervisors, coordinators, team leaders, and telemarketers. Reviewed and actively contributed to the design and execution of direct marketing strategies.
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  • Banco Patagonia
    Quality And Training Leader
    Banco Patagonia Jul 2003 - Nov 2006
    Ciudad Autónoma De Buenos Aires, Argentina
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  • Zurich Financial Services
    Commercial Representative
    Zurich Financial Services Sep 2001 - May 2003
    Buenos Aires, Argentina
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  • Action Line De Argentina S.A.
    Telemarketer / Customer Service Representative
    Action Line De Argentina S.A. Dec 1999 - May 2001
    Buenos Aires, Argentina

Emanuel Ferrari Skills

Crm Software Avaya Pbx Banking Marketing Strategy Direct Marketing Corporate Communications Internal Communications Public Relations Organisational Skills Social Skills Coordination Purchasing Processes Commercial Management Analytics Finance Banca Comunicaciones Empresariales Estrategia De Mercadotecnia English Estrategia Empresarial Mercadotecnia Crm Marketing Directo Microsoft Office Plan De Negocio Marketing Spanish Business Planning Business Strategy Management Strategic Planning Analysis Liderazgo De Equipos Liderazgo Ventas Plan De Marketing Coaching Centro De Llamadas Team Leadership Leadership Market Planning

Emanuel Ferrari Education Details

Frequently Asked Questions about Emanuel Ferrari

What company does Emanuel Ferrari work for?

Emanuel Ferrari works for Universal Assistance Brasil

What is Emanuel Ferrari's role at the current company?

Emanuel Ferrari's current role is Coordenador de Venda Direta.

What is Emanuel Ferrari's email address?

Emanuel Ferrari's email address is em****@****.com.ar

What schools did Emanuel Ferrari attend?

Emanuel Ferrari attended Universidad De Buenos Aires, Universidad De Buenos Aires.

What are some of Emanuel Ferrari's interests?

Emanuel Ferrari has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief.

What skills is Emanuel Ferrari known for?

Emanuel Ferrari has skills like Crm Software, Avaya Pbx, Banking, Marketing Strategy, Direct Marketing, Corporate Communications, Internal Communications, Public Relations, Organisational Skills, Social Skills, Coordination, Purchasing Processes.

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