Emanuel Herrera Olvera Email & Phone Number

Tacoma, Wa, Us

Chelan, Washington, United States

+Supervise and motivate the Guest Services Team, composed of 50+ annual volunteers, ensuring exceptional hospitality standards while promoting volunteer development and well-being. Conduct team meetings and performance reviews emphasizing effective communication and community-building.+Manage nearly 60,000 square feet of indoor space for a retreat center accommodating over 4,000 guests annually while working within the unique limitations of remote living such as power shortages and supply chain challenges. +Oversee a $ 25,000 budget and total procurement of Village amenities and cleaning supplies, ensuring financial responsibility and reducing supply costs through efficient ordering and usage tracking.+Organize and oversee special events, coordinating with various departments to ensure an excellent guest experience while handling guest feedback and complaints effectively+Ensure compliance with all relevant regulations and standards, including health, safety, and labor laws and serve as the liaison with the Washington State Department of Health

Rapid City, South Dakota, United States

+Developed and nurtured relationships with youth, parents, volunteers, and community organizations to engage youth in community life.+Prepared and submitted budget estimates and cost-tracking reports for a$20,000 ministry budget.+Continued development of a coffee shop program including the sourcing of machines, working with vendors and contractors, and organizing workers.+Led collaborative monthly meetings with a six-member Youth Ministry Team.+Facilitated multi-cultural relationships in partnership with Pine Ridge Retreat Center, Woyatan Lutheran Church, and Pueblo de Dios through service learning experiences and community building.

Mexico City, Mexico

Collaborated with operations, warehouse, and accounting departments to ensure project resourcing and on-time project certification.+ Adhered to industry best practices and international regulations to process certifications for clients across multiple time zones (US and China).+ Brought forth excellent customer service skills and a commitment to customer satisfaction.