- DELL field service- Server, tape library, workstation, laptop, thin client repairs and maintenance- Network install and troubleshooting- Rack equipment, install and configuration- Parts management (pick up, drop off, stock)

-Network install and migrations (CISCO, Meraki, Juniper, HP, Fortinet, Palo Alto).-Server install (EMC, DELL, HP, CISCO).-Server Hardware maintenance and troubleshooting.-A/V Video conference system install and troubleshooting (CISCO, Polycom, Crestron).-Rack equipment install and configuration.-Desktop support and troubleshooting.-Install, Move, Add & Change (IMAC)

-Server Hardware maintenance and troubleshooting. (EMC, DELL, HP, CISCO, Oracle, Synology, Exagrid, AVAYA).-Network install and migrations (Cisco, Meraki, Juniper, HP, Fortinet, Palo Alto).-Install, Move, Add & Change (IMAC)-Store sensors and music box troubleshooting.-A/V Video conference system install and troubleshooting (CISCO, Polycom).

-Set up workstations with computers and necessary peripheral devices (routers, printers etc.)-Check computer hardware (HDD, mouses, keyboards etc.)-Server and Desktop/Laptop Hardware maintenance and troubleshooting (DELL, HP)-Network install and migrations (CISCO, Meraki)-Install and configure appropriate software and functions according to specifications-Develop and maintain local networks in ways that optimize performance-Ensure security and privacy of networks and computer systems-Provide orientation and guidance to users on how to operate new software and computer equipment-Organize and schedule upgrades and maintenance without deterring others from completing their work-Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)-Maintain records/logs of repairs and fixes and maintenance schedule

Smartphone, tablet and computer repair (hardware and software)Performing diagnostics Order parts from suppliers

Identify, understand and plan everything for deploying new systemsPerform system testingManage servers and software (DELL, EMC)Manage network communicationsIdentify costumer requirements and implement a solution in the systemServer backup and disaster recoveryHardware repair

-Project management-Install, configure, operate, repair, maintain, troubleshoot, and diagnose PCs, servers, network hardware, network software, and other peripheral equipment-Install, maintain, repair, and inspect network cabling and other hardware-Quickly respond with solutions to malfunctions, while making sure that the designated computers and network equipments stay functional-Network control, network management, and planning of network architecture-Install and manage network servers, and backup systems-Developing solutions to all type of clients

Project managementDeveloping strategic plansControlling financeBuilding and maintaining an effective managementManaging salesInstall, configure, repair, maintain, troubleshoot, and diagnose PCs, servers, network hardware, and other peripheral equipmentWorking out the reasons for a fault and explaining these to the client

Manage the call center's team of agents Available at all times for agents questions and concernsHandle calls from customers who wish to speak to a supervisor Checks the wait time for customers on hold to make sure they are not waiting unreasonable lengths of timeReview all call reportsMake monthy team reportsTrain new call center agentsRun regular staff meetings with the call center agents team

Handle customer inquiries telephonicallyResearch required information using available resourcesManage and resolve customer complaintsIdentify and overcome objectionsObtain customer informationSolve networking, operative systems, and networking hardware problemsSolve problems with personal webpages hostingReporting network troubles for the field tech support