Emanuel Reyes Email & Phone Number

Nutley, Nj, Us

Newark, New Jersey, Us

- Perform PC Setup, install image and software applications; disassemble and repair of assets; and the basic setup of IT devices- Rack/stack network equipment in a data rack; Install patch cables to network devices; Troubleshoot performance issues of network devices- Provided device detail information to assessment management; Disassemble and reinstall defective equipment and RMA processes- Manage user incidents routed from the Service Desk, or escalate where appropriate, ensuring the provision of a consistently high-quality service and timely resolution of issues- Perform first and second level support for the following: PC configuration (desktops and laptops), VPN connections, PC software (site-specific and enterprise), peripherals, LAN connectivity, and additional devices/software/hardware as needed- Setup new users and support resources of terminated users- Active Directory administration (i.e. account changes and permissions)- Ensure adherence to all relevant internal, external and site-specific policies, processes and standard operating procedures relating to data security, the network and its applications, and account access/management- Experience in supporting desktop applications in LAN environment

Paramus, Nj, Us

East Rutherford, New Jersey, Us

- Remotely fulfill support requests through calls and emails for offices/stores across North America- Provided Tier 1, 2 and 3 Support to all end-users in a Windows 7-10 OS environment- Diagnose and solve user issues with hardware and/or software as well as their networks- Monitor the networks via monitoring tools such as SNMPc and Cisco's Meraki dashboard- Troubleshoot network issues related to devices and VLANs devices belong to- Support applications from Microsoft Office, Email accounts, Citrix, Crystal Reports, and more- Communicated with vendors for PO's, RMA's, and troubleshooting hardware/software- Imaging PCs and laptops for new employees- Document all requests via ticketing system such as ServiceNow and ServiceDesk+

Teaneck, New Jersey, Us

- Perform daily support duties for customers using inhouse developed point of sale application- Analyze and solve customer issues pertaining to networking, SQL databases, as well as software and hardware- Provide customer engagement over the phone and on-site for hardware and software setup- Develop SQL queries to automate functions for customer databases- Provided hardware service for Epson's POS hardware such as receipt printers

Buffalo, Ny, Us

- Fulfilled hardware requests for 800+ point of sale systems- Ensured networking for the point of sale systems were working properly- Ran maintenance on the registers and confirmed all updates for event days- On event days, remained on call for any issues that needed to be resolved promptly