Emanuel Santos Email & Phone Number

Leiria, Portugal

Key Responsibilities:Coordinate and oversee customer supportDevelop and implement customer support policies and proceduresProvide and manage training for key software usersManage business documentation (User Manuals, Procedures)Handling escalated customer complaints and issuesSoftware preparation for implementation in new production unitsAssistance in testing and software validationGather and analyze stakeholder requirementsAssistance in project managementCommunicating with other departments and stakeholders to ensure customer needs are met

Leiria, Portugal

Manufacturing Execution System (MES) configuration and implementation .Provide professional training to the key- users on the production software.User manuals and procedures preparation.First-line support to the operations team.Software validation and testing in various development environments.Software preparation for implementation in new production units.Assistance in project management.Process validation with the various stakeholders.

Marinha Grande, Leiria, Portugal

Responsibilities: - Maintenance, efficiency and evolution of the Quality Management System, related to the ISO 9001: 2015 standard. - Definition and monitoring of KPIs with the aim of greater organizational performance in several areas.

Marinha Grande E Região, Portugal

Responsibilities: - Implementation and monitoring the macro and micro mold planning. - Responsible for the supply chain management (steel, mold accessories, subcontracting, ...). - Direct contact with suppliers. - Monitoring of production tests for later approval of the tool.

Master Degree In Business Management, Business Administration And Management, General

Bachelor´S Degree In Mechanical Engineering