Oversees the operational aspects of ongoing projects and serves as liaison between project management and planning, project team. Oversees the status of operational issues, schedules, and prepares reports. Monitors and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives.

•Responsible for the specific team performance in order to achieve the operational goals of timeliness, quality, and customer service•Responsible for coordinating subordinate employee recruitment, performance assessment, work assignments, salary, and recognition/disciplinary actions•Manage processes and procedures to ensure timely and quality completion of work according to clients contractual obligations•Responsible for the daily operational workflow, to include communication with external and internal customers, resolution of claimant, provider, and client issues, and identify workflow concerns for specific cases and employees•Ensure the use of best practice workflows and operational excellence in activities are utilized•Direct the training of team members on workflow and contractual modifications expeditiously•Manage processes focused on effective customer service, ensure immediate escalation of issues, and participate in meetings to discuss the case management process•Analyze and report on a monthly and quarterly basis operational statistics•Perform other duties and responsibilities as assigned

Responsible for ensuring clinical processes are conducted in accordance with guidelines and regulations. Develops, performs, and manages quality assurance activities. Presides over audits.Ensure that all processes contributing to the performance of a clinical documents are transcribed properly. Manage and maintain databases for the quality system. Prepare and assist in preparing annual reports and quality trending reports. Evaluate documents which are processing to VA for veterans medical disability benefits. Keep up to date with all related quality legislation and compliance issues. Compile and prepare materials for submission to regulatory agencies. Document internal regulatory processes. Ensure regulatory rules are communicated through corporate policies and procedures. Ensure that investigator, facility and system audits are conducted. Communicate any critical compliance risks noted from these activities to senior management. Assume a lead role for the preparation, conduct, and responses to regulatory medical agencies.

Currently serving as the Noncommission Officer in charge for the Prehospital Medicine Branch in the Department of Medical Science (DMS) that produces the curriculum for the second largest branch in the Army, the Health Care Specialist, 300-68W10 and 081-68W10 Program of Instruction; manages and supports a staff of 38 military and civilian personnel; monitors and evaluates all phases and component services of 68W classroom and field instruction in accordance with TRADOC (Training Army Doctrine) and AMEDDC&S (Army Medical Department Center and Schools) regulations and departmental polices; manages equipment and facilities valued in excess of $200,000; responsible for the Video Tel e-Training (VTT) section within Prehospital Medicine.

Oversees the operational aspects of ongoing projects and serves as liaison between project management and planning, project team. Oversees the status of operational issues, schedules, and prepares reports. Monitors and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives.

Administers emergency medical treatment to battlefield casualties; assists with outpatient care and treatment; assists with inpatient care and treatment under supervision of physician, nurse, physician's assistant, or noncommissioned officer. Administers emergency treatment in the field; assists with outpatient and inpatient care; maintains health records and clinical files; assists with nursing care of patients including medical examinations; takes and records temperature, pulse, respiration, and blood pressure; applies and removes surgical, wound, or skin dressings; collects and prepares specimens for analysis; assists in clinic and dispensary; performs routine admission tests; administers immunizations; assists with treatment of patients with common diseases; provides emergency medical care; surveys and sorts casualties; determines requirements for and administers emergency treatment; assists with triage of mass casualties; performs duties related to emergency care.

Served as the direct senior medical advisor to the battalion commander and companies on medical related issues, medical well being and training for 515 Soldiers in the 54th Engineer Battalion; responsible for the medical combat readiness, training, professional development, health, and welfare of 16 Soldiers, four Noncommission Officers and their families; responsible for the daily maintenance and accountability of one M997 FLA (Field Line Ambulance) HMMWV, one M998 cargo HMMWV, four Medical Communications for Combat Casualty Care Systems (MC4) for medical documentation and record keeping, and battalion medical property valued in excess of $4M; responsible for the ordering and distribution of battalion’s Class VIII medical supplies