- Managing individual and group reservations with attention to the guests requests and complying the standards of the Group- Promoting sales, offers and packages in order to achieve the revenue team's sale goals- Promoting services offered by the Hotels ( transfers, Spa packages and treatments, restaurant reservations..)- Managing Blastness booking engine, Protel pms and Zoho crm- Charging rates and availability- Issuing invoices- Supporting the Front Office team

- Managing the daily staff operations- Making sure that guests have a good first and last impression of the Pousada- Recruiting staff, training them up and then monitoring their performance- Responsible of the accounting and sales department- Managing and setting room rates, packages, offers and availability in all channels- Managing the reservation system( Hsystem) and Pms- Managing booking requests- Market analisys of the competitive set and sales forecast in order to create sales strategies and increase the anual billing and occupation- Contracts negotiation with tour operators, travel agencies and direct clients- Promoting the Pousada through social media and Reinforcing property’s identity - Responsible for problem solving issues- Correspondence in 5 languages

- Charging and up dating rates, packages and offers in all sale channels- Searching for new business opportunities and marketing strategies - Market analisys and development of strategies to increase occupancy- Contracts negotiation with tour operators, travel agencies and corporate clients- Supervising reservations and correspondence with all clients, taking care of all vip requests- Training all new staff (Front Office and Reservations Department )- Reinforcing property’s identity within the affiliations, independent travel agents/ tour operator and individual clients - Responsible for strategic planning and monitoring the competitive set - Coordinating groups booking- Organising Hotels inspections and famtours- Representing the Aguilar Lima Group in events and exhibition- Responsible for writing the Front/ Back office, Booking and Sales department rules for Iso 9001 certification

Evento New It, rodada de negocios- ( Rio de Janeiro e Juiz de For )42 Abav – Anhembí ( São Paulo)Wtm Latin America- ( São Paulo)7 workshop Visual Turismo – ( Belo Horizonte e Nova Lima)Evento CVC operadora – Hotel Stella Maris (Salvador de Bahia)Evento New It , rodada de negocios- ( Rio de Janeiro e Juiz de Fora)19 Avirp- Ribeirão Preto ( São Paulo)Evento Hotel Urbano operadora – Barra Grande ( Bahia)43 Abav- Anhembí ( São Paulo)1 Hiper Feirão Flytour operadora- Santos ( São Paulo)10 Minastur- Belo Horizonte ( Minas Gerais)20 Avirp- Ribeirão Preto ( São Paulo)2 Show Tour em Porto Seguro ( rodada de negocios)44 Abav- Expo Centernorte ( São Paulo)2 Hiper Feirão Flytour operadora- Santos ( São Paulo)Rodada de Negocios com a Rede Viva Itacaré ( Belo Horizonte)

- Managing Web Hotel software- Managing individual and group reservations and assigning rooms to guests- Issuing invoices- Promoting hotel packages and offers- Correspondence in 5 languages complying with the hotel standards- Contracts negotiation in the brazilian market- Managing OTAs ( Booking.com, Decolar.com, Flytour, Tourlines, Azul Viagens, Hoteis Net, E-htl... and corporate agencies ( Bancorbras, Montreal, ..)- Assistance to the reception in case of foreign guests

- Managing Nuconga pms and Blastness booking engine- Inserting individual and group reservations and allocating rooms to all guests- Issuing invoices- Promoting sales for rooms, hotel packages and applying upgrades- Correspondence in 5 languages, replying in a timely manner and up to the hotel standards- Contracts negotiation for Brazilian tour operators, travel agencies- Managing OTAs ( Booking.com, Expedia, Venere, Lastminute, Easytobook, Orbitz etc) and Private Agencies ( American Express, Privalia, Seneca etc)- Assistance to the reception and responsible for some concierge activities

- Checking-in and checking-out guests, - Meeting and greeting guests, - Rooming guests- Managing Web Hotel software- Booking agent- Inserting individual reservations- Responsible for concierge activities, - Managing OTAs (Online Travel Agencies > Booking.com, Expedia, Venere, Fisheyes, CIH, etc) - Correspondence in 5 languages- Responsible for problem solving issues

From 17/07/2009 to 02/08/2009 I take part as hostess (Friend) for the Brazilian female water polo team in Rome09 swimming worldwide, where I followed the team in every place in particular from the hotel to the training or to the swimming stadium for matches, communicating their problems or needs to my boss.

Convention hostess in the following stages:14/04/2003 stage at Palazzo della Regione (Rome);15/04/2003 stage in Via di Porta Castello (Rome); 21-22/05/2003 stage in Via S.Michele per EIP (Rome); 23/05/2003 stage in Via Ostiense 131L (Rome); 30/09/2004 e 1-2/10/2004 stage at Palazzo deiCongressi (Eur) for LIONS (Rome).