Emanuel Davidson Email & Phone Number

Richardson, TX, US

Richardson, Texas, United States

• Spearhead the strategic direction and vision for research and analytics business growth initiatives.
• Lead and oversee presales activities to deeply understand client needs and tailor solutions accordingly.
• Drive lead generation strategies and optimize the sales pipeline to maximize revenue growth.
• Direct inside sales activities and business development efforts to drive revenue potential.
• Foster and nurture key client relationships from initial contact through contract… Show more
• Foster and nurture key client relationships from initial contact through contract negotiation and project delivery.

Richardson, Texas, United States

• Leading presales efforts to understand client needs and customize solutions.
• Expertise in lead generation strategies to fuel pipeline growth and revenue generation.
• Identifying and nurturing client relationships from initial contact to contract negotiation.
• Collaborating closely with cross-functional teams to ensure the seamless execution of projects.
• Analyzing market trends and competitor landscapes to uncover growth opportunities.
• Providing strategic guidance and… Show more

Richardson, Texas, United States

• Developing and executing lead generation strategies to fuel pipeline growth and revenue generation.
• Directly managing and mentoring a high-performance sales team to achieve revenue targets.
• Identifying and nurturing client relationships from initial contact to contract negotiation.
• Leading presales efforts to deeply understand client needs and customize solutions.
• Collaborating closely with cross-functional teams to ensure flawless project execution.
• Analyzing market… Show more

Richardson, Texas, United States

• Leading the development and execution of strategic sales plans to achieve company objectives.
• Identifying and cultivating new business opportunities through market research and industry analysis.
• Managing a team of sales professionals, providing coaching, guidance, and support to achieve sales targets.
• Building and maintaining strong client relationships, serving as the main point of contact for key accounts.
• Collaborating with cross-functional teams to deliver customized… Show more
• Collaborating with cross-functional teams to deliver customized solutions that meet client needs.

Bengaluru Area, India

• IBM India Pvt Ltd - Operations Manager
• Managed a span of 110 employees with 12 direct reports
• Managed 8 Fortune 500 clients
• Managing daily activities in operations
• Analyzing statistics and reports;
• Improve operational systems, processes and frameworks;

• First Line Operations ManagerDates Employed -July 2013 – Dec 2016
• Managing a team of 50-60 and above FTEs
• Client/Customer/People Management
• Forecasting and Planning
• Manage the daily team activities and ensure the daily operations run smoothly.
• Drive Team adherence and manage monthly scheduling.

Bengaluru Area, India

• Subject Matter Expert
• As a Subject Matter Expert, my responsibility is to take end to end responsibility and ownership of driving process knowledge in the team.
• Monitor Floor Performance - Report Trends & Analytics on key metrics, with improvement action plans
• Improved quality and client reference ability by addressing systemic root causes via a robust quality management system.
• Perform Call monitoring, Ticket checks & Call Calibrations - Achieve targets
• Thorough… Show more Subject Matter Expert

Bangalore & Chennai

• Subject Matter Expert - Sitel India Pvt LTD2009 June till 2011 JulyProvided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.· Mentoring and training up junior and.
• Ensure Customer Experience
• Maintain good relationship with the customers
• Clarify the customer’s queries about the services and the products offered by the company.
• Handling 2nd level technical troubleshooting calls for application, Networking, Operating System related issues. This involved to perform Reinstallation or Restaging of OS in cases where the break and fix fails.
• Fault escalation and documentation through Fault Management System

Bengaluru, Karnataka, India

Design and execute visually compelling displays that showcase our products and brand imageCollaborate with the marketing and retail teams to create a cohesive brand experience in our storesAnalyze sales data and customer feedback to make informed decisions about product placement and display strategiesStay up-to-date on industry trends and best practices.