Emanuel R. Email & Phone Number

São Luís, Ma, Br

São Luís, Maranhão, Brasil

As a Networking Administrator at Attend Solutions, I managed and optimized our organization's network infrastructure. Using my knowledge of network protocols, security measures, and system optimization, I ensured smooth connectivity and improved performance across our network.Key Responsibilities and Achievements: • Managed the administration and maintenance of routers, switches, firewalls, and wireless access points, ensuring optimal functionality and reliability. • Collaborated cross-functionally to design and implement network upgrades and expansions, aligned with evolving business requirements and technological advancements. • Provided prompt and effective technical support to address network-related issues reported by end-users, ensuring minimal disruption to operations. • Led the documentation of network configurations, procedures, and troubleshooting steps, facilitating knowledge sharing and training initiatives for team members.My experience as a Networking Administrator has been characterized by a commitment to excellence, proactive problem-solving, and dedication to maintaining the highest standards of network performance and security.

São Luís, Maranhão, Brasil

As a Support Analyst II at MCS Tecnologia, I helped users with technical issues and provided solutions to ensure smooth operations. My role involved assisting users with software and hardware problems and offering guidance on how to resolve them effectively.Key Responsibilities and Achievements: • Assisted users in troubleshooting software and hardware issues, ensuring minimal disruption to their work. • Provided timely and efficient support via phone, email, or in-person communication channels. • Documented user issues and resolutions to build a knowledge base for future reference. • Collaborated with team members to identify recurring issues and develop long-term solutions. • Conducted training sessions for users to enhance their understanding of software applications and systems. • Worked closely with other departments to escalate complex issues and ensure timely resolution. • Maintained a positive and customer-focused attitude in all interactions with users.My experience as a Support Analyst II has equipped me with the skills to effectively troubleshoot technical problems and provide excellent customer support.

São Luís, Maranhão, Brasil

As a Computer Technician, I actively engage in a diverse array of activities. A foundational aspect of my responsibilities entails the monitoring of customer calls within the Freshdesk and Dynamics 365 systems and I am a reliable source of field support. My expertise extends across a spectrum of tasks, ranging from hardware issue diagnosis to proficient computer formatting, software installations, printer integration, organizing and crimping network cabling.

São Luís E Região, Brasil

Field support to MCS Tecnologia customers. Analysis of hardware problems, computer formatting, software and printer installation, cabling organization