Visitor Exprience Assistant
Current• Work as part of a team to support the conservation and use of this UNESCO Site incorporating a Hot Springs Bath and museum / exhibition which attracts over 1 Million visitors annual• Key duties include providing support and guidance to visitors, including resolving a wide range of queries about the site and facilities as well as resolving complaints and issues to ensure delivery of an excellent customer experience • Includes extensive use of language skills to communicate with foreign visitors as well as providing support for visitors with disabilities or special requirements• Includes responsibility for sales of tickets and guidebooks as well as handling associated administration and updating internal systems; includes processing payment for groups and consolidating online pre-booked tickets and vouchers• Book and host private and public tours of the site, including greeting and hosting groups as well as ensuring visitors adhere to rules and requirements to protect the site and facilities from damage• Undertake a range of administrative duties at the reception desk, dealing with staff, Council Members, contractors and the public• Support security and Health & Safety for the site, conducting regular Health & Safety and Fire Regulation checks in all premises and carrying out regular maintenance checks in all public and operational areas throughout the day, reporting faults as required• Conduct periodic emergency evacuation drills and Oversee emergency muster and evacuation during incidents
