Emanuele Abbrancati Email & Phone Number

Watertown, MA, US

Boston, Massachusetts, United States

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns..

Somerville, Massachusetts, United States

• Optimized Daily Operations:
• Spearheaded daily inventory management and organization, resulting in a more efficient workflow.
• Successfully managed and supervised the delivery and receiving of new product shipments, ensuring accuracy and timeliness.Training and Development:
• Led the training of new staff, fostering a dynamic team capable of delivering exceptional customer service.
• Implemented comprehensive training programs, accelerating the onboarding process and enhancing team performance.Brand Relationship Building:
• Strengthened relationships with in-store brands through strategic management of in-store pop-ups, vendor markets, and community events.

• Front Desk and Scheduling Management:
• Served as the first point-of-contact for walk-in customers at the front desk, overseeing scheduling for team estimates and meetings.Warehouse Supervision:
• Efficiently supervised incoming shipments and deliveries in the warehouse, ensuring accurate and timely processing.Sales Generation:
• Educated customers on our extensive catalog of appliances, stones, etc.
• Developed compelling 2D and 3D proposals for clients, enhancing their understanding and visualization of their home remodeling project and our products.

Harlem Central Middle School

• Director of Field Trips and School Events:
• Successfully coordinated and managed field trips and various school events throughout the academic year.Optimized Processes and Community Engagement:
• Revitalized the Parent Council by significantly increasing parent involvement in school events.
• Implemented monthly meetings for the dissemination of important school information.