Emanuel Howard Email & Phone Number

Raleigh-Durham, North Carolina Area

Raleigh, North Carolina

Develop and attain customer experience and sales objectives for store. Sell all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provide efficient, courteous customer service and assist in all aspects of product offerings and services. Ensure an extraordinary customer experience.

Raleigh-Durham, North Carolina Area

Manager of three facilities spanning over 200,000 square feet for a 10,000-member mega church in Research Triangle Park. Responsibilities include event set up and break down for 14 different ministries, lead facility tours for other churches and organizations, hiring staff, manage five facility and housekeeping team members, serve as the key liaison for contractors, vendors, and other external partners. Negotiate contracts with vendors. Responsible for the maintenance and distribution of eight company vehicles. Responsible for managing departmental budget.Accomplishments● Reduced the monthly expenses on company gas credit card by 34%● Reduced housekeeping expenses by 77% by launching internal housekeeping within six months of promotion● Launched campus-wide recycling program● Stayed under budget for two consecutive years, since promotion into Facilities Manager position● Created and executed the first security plan, including traditional monitoring, mobile and video surveillance● Promoted to Facilities Manager from Facilities Coordinator within two years of employment

Burlington, North Carolina

Served as the first point of contact to fulfill customer needs such as test information, specimen requirements, turnaround time information, test add-ons and patient results. Responsible for entering and maintaining data in the internal system. Interfaced daily with doctors to discuss patients’ results and tests offered by LabCorp.Accomplishments● Managed approximately 150 phone calls daily● Frequently earned satisfactory ranking in customer service in monitored calls by the quality control department ● Scheduled approximately 50 appointments daily with clients

Raleigh-Durham, North Carolina Area

Assisted customers with a myriad of services and troubleshooting, which resulted in managing approximately 275 calls daily. Consistently found opportunities to upsell current clients and retain clients considering other cable services. Served as a liaison between clients and technicians to schedule appointments.Accomplishments● Regularly met and exceeded monthly sales goals● Trained new employees● Frequently earned satisfactory ranking in customer service in monitored calls by the quality control department

Education record

High School