Emanuelle Hlass Email & Phone Number

Pointe-Claire, Qc, Ca

Quebec, Canada

• Answering incoming phone calls and online enquiries.• Logging customer details and comments in company system.• Scheduling appointments and following up with customers to ensure they are happy with service received.• Maintaining thorough, up-to-date knowledge of products.• Greeting and assisting walk-in customers, and treating all clientele with courtesy and respect.• Ensuring potential customers are aware of any promotions.Software skills: CRM Pro, CDK, OneEighty, Serti, Xtime

Quebec, Canada

Roles in this position include:Help desk:• Gathering accurate technical information from customers on reported issues.• Assisting users with account creation, accessing and using IT systems.• Troubleshooting performance issues and issues with browsers and plugins.• Answering all incoming calls and creating tickets by documenting reported issues and all prominent details.• Assisting with implementation and maintenance of hardware, software and peripherals.• Provide professional end-user support via telephone, email or web.• Maintaining accurate inventory for all IT hardware and software.Field technician:• Providing service and customer support during field visits or dispatches.• Operating, maintaining, troubleshooting, and repairing equipment in various outdoor settings.• Diagnosing errors or technical problems and determining proper solutions.• Managing all on site installation, repair, maintenance and test tasks.Software skills: Freshservice, NinjaOne, XMS Pro, Windows Server, Active Directory, Office 365 (SharePoint, Teams, Outlook, Microsoft 365)

Dollard-Des-Ormeaux, Quebec, Canada

• Creating a welcoming environment by greeting guests, answering phone calls, directing visitors, and taking messages for employees.• Taking customer complaints or issues and forwarding them on to appropriate parties.• Organizing and filing company documents.• Processing payments and recording cash reports.

Montreal-Trudeau International Airport

• Worked with team to maintain smooth operations and high standards of customer service during high-volume rushes.• Trained over 10 new employees to meet customers’ demands therefore increasing sales and customer satisfaction.• Performed closing tasks unsupervised to assure proper store maintenance easing opening for upcoming shift.• Encouraged by staff to work extra hours due to friendly attitude, initiating positive interactions with customers and coworkers.

Pointe-Claire, Quebec, Canada

• Supervised young 11-year-old boy during daytime while parents were at work to ensure child’s safety at all times.• Assured child was fed and entertained while also caring for property.• Created friendly environment to allow child to feel comfortable, strengthening trust with child and parents.

Pierrefonds, Quebec, Canada

• Approached by management team to take on vacant role as a trusted member of community for years.• Communicated with executive committee to suggest new strategies to improve sales and meet customers’ wants and needs.• Performed cash transactions and recorded tabs of members wishing to pay at different times, maintaining accurate accounting numbers.• Kept working area clean by routinely sweeping, mopping, replenishing supplies and disposing of garbage, preserving a safe and enjoyable environment.

Bachelor Of Commerce - Bcom, Major In Information Technology Management; Minor Concentration In Hispanic Studies

Diploma Of College Studies - Dec, Commerce

Activities and Societies: Vanier Cheetahs Cheerleading Team

Diploma Programme

Completion of Secondary School Diploma, Community Service and Personal Project