Emanuel Phillips Jr. Email & Phone Number

Mobile, Al, Us

Mobile, Al, Us

Mobile, Alabama Area

• Service Delivery Management: Planned and developed methods and procedures for service delivery and support, ensuring minimal system downtime and optimal performance in a 24/7/365 environment.• Team Leadership: Directed and coordinated operations and application support staff, delegating tasks, monitoring work quality, and providing technical guidance in a 24/7/365 environment. Ensured high standards of service and compliance with operational procedures.• Technical Escalations: Acted as the senior technical point of contact for key customer accounts, including law enforcement and detention facilities. Facilitated technical escalations and provided in- depth training and mentoring to new employees.• Incident Response Management: Led incident response efforts, overseeing the identification, containment, and resolution of level 1 incidents. Developed and executed response plans to mitigate impact and prevent recurrence, ensuring swift recovery and minimal disruption.• Application Diagnostics and Resolution: Managed the diagnosis and resolution of issues across a broad spectrum of proprietary and third-party SaaS applications. Ensured effective problem-solving and maintained high service levels.• Cross-Functional Collaboration: Partnered with Business leaders, Database Administrators (DBA), Data Center personnel, and Engineering teams to provide technical guidance and strategic planning. Ensured compliance with PCI and security standards in all projects and operational processes.

Mobile, Alabama Area

• Advanced Troubleshooting & Support: Conducted complex troubleshooting and root cause analysis for proprietary applications under high-pressure conditions, ensuring quick resolution and minimal downtime. Conducted application monitoring and production support, addressing critical issues and enhancing system reliability.• System Optimization: Analyzed application performance metrics and implemented optimization strategies to improve efficiency and scalability.

Mobile, Alabama Area

• Analyze, monitor, and establish procedures for platform operation• Resolve application failures in a timely and accurate manner• Complete scheduled and emergency maintenance• Initiate installations of application software and updates• Document the processes and tools used in operations

Mobile, Alabama Area

• Establish and manage new domain names for clients• Manage 5,000+ websites on 30+ servers• Maintain client email and spam fliters• Develop internal and external training programs• Assist with website implementation

Master Of Science, Human Environmental Science; Interactive Technology

Bachelor Of Arts, Interdisciplinary Studies; Interactive Technology