Emanuel Piza Email & Phone Number

São Paulo, Brazil

Turing combines global reach and AI to find and deploy remote developers to a number of tech companies worldwide.● Marketing Strategies: I have developed and implemented successful campaigns across different platforms, such as TikTok, LinkedIn, and Instagram, reaching 300k+ views, which allows for greater visibility on future job openings and subsequently attraction of higher qualified candidates.● Talent Development: I have personally coached dozens of clients in identifying their strengths and setting career goals while also collaborating with hiring managers to identify their needs. These end-to-end experiences allow for the formation of high-performing teams within the company.

Trilogy is a comprehensive business platform driving 100s of software companies worldwide to become more efficient and profitable by streamlining business functions from development to product management.● Operations Management:As part of my efforts to improve the company's knowledge base, I redesigned a documentation process to improve both the coverability and feedback cycle on new updates, which was successfully adopted by 87% of the team within 15 days from deployment. Additionally, I led the creation of new rapid training for agents to quickly start supporting the most complex product in the company's portfolio, which resulted in an SLA breach reduction of 20% within 30 days. Furthermore, I proposed policy changes that improved customer communication and helped reduce the live backlog by over 90% within 60 days. ● Talent Retention: I have directly managed and coached an international remote team with 20+ agents of different levels supporting around 100 different products 24/7. Through my leadership lenses and daily actions, the team got to rank #1 in Quality, with up to a 25% gap from others.As part of this work, I designed and promoted an internal promotions program for top performers to apply for new positions within the company, which provided opportunities for professional growth and development.

Campinas Area, Brazil

Esportes.Company is a sports portal specializing in amateur sports, chosen as Top 30 Worldwide Sports Startups by LeaD (the Adidas Accelerator) and awarded Top 3 Pre-Op Soccer Startups by FPF (the biggest soccer federation in Brazil).● Product Management:I have architected and directed the development of the SaaS portal for managing real-time sports events, going from 0 to 100k+ registered users, which was done by meeting customers' real needs and leveraging local partnerships.I have also conceptualized and directed the implementation of an innovative soccer recording system using Artificial Intelligence, IOT, APIs, and Software Automation, which allowed for value delivery at a 90% cost reduction.● Leadership and Talent Acquisition: While bootstrapping, my understanding of automated technologies and talent acquisition allowed me to create a 100% online and automated recruiting process based on real-work tests for administrative, marketing, and technology roles. Also, as part of my leadership style, I believed in and defended a vision of transformation not only for our customers but also for the team itself, which fostered a positive work environment and amounted to over 10,000 hours of dedication under a very limited budget.

São Paulo, Brazil

CAOS Focado is a dynamic, forward-thinking company based in São Paulo, Brazil, specializing in innovation consulting, content curation, and fostering collaboration among change-makers in various industries.● Innovation and Content Curation:During my tenure at CAOS Focado, I was recognized as one of the Top 3 Innovation-Related Content Curators for two consecutive seasons. I achieved 1st Place in Participation and Co-Creation during the second season, demonstrating my ability to actively engage with the innovation community and contribute to its growth.● Stakeholder Engagement and Relationship Management:My Curator Fingerprint Feedback identified me as a #ChangeMaker, characterized by a strong sense of purpose and clear goals. My Interaction Profile Feedback revealed a balanced approach to teamwork, with highlights on Cooperation and Collaboration. This profile highlights my ability to work effectively in diverse teams, fostering innovation and driving positive change.

Campinas Area, Brazil

Elektro Eletricidade e Serviços S.A. is a leading electricity and services company that is part of the Iberdrola Group with annual revenue of over U$1 billion. ● Management Systems and Governance:I was awarded as Management Systems Prominent Appraiser by FNQ for my work in evaluating managerial and governance systems of a multi-million-dollar revenue water distribution company. My contributions enabled the organization to optimize its operations and enhance overall efficiency.● Business Intelligence and Process Improvement:As the Business Intelligence Focal Point, I focused on rethinking processes and automating information exchange using technology. This role allowed me to streamline workflows, improve data accuracy, and ultimately enhance decision-making capabilities within the organization.● Regulatory Analysis and Profit Growth:I conducted a regulatory analysis for a quarterly tariff review that resulted in an overall increase of $21 million in annual profits. This was achieved by leveraging a commercial relationship with Thomson Reuters, prompting them to reassess and correct their 10-year US Treasury bond historical series (UST10Y).● Reporting and Stakeholder Communication:I was responsible for creating and delivering a bi-weekly international report to shareholders based in Madrid, which included economic and technical KPIs. This responsibility ensured transparent communication and alignment between the organization and its stakeholders.Through my expertise in regulatory affairs, business intelligence, and stakeholder communication, I contributed to the growth and success of Elektro Eletricidade e Serviços S.A. while fostering a culture of continuous improvement.

São Paulo Area, Brazil

● Risk Management and Business Intelligence:As a Risk Management Consultant, I achieved a Significantly Above Average rating for two consecutive years. During my tenure, I utilized my skills in Business Intelligence and became a Certified SAS9 Advanced professional, which allowed me to analyze complex data sets and provide valuable insights for clients' risk mitigation strategies.● Consulting Skills and Professional Development:I completed an intensive Consulting Skills Program in St. Charles, Illinois, USA, which further honed my abilities in client management, problem-solving, and effective communication. This training enabled me to better understand clients' needs, propose tailored solutions, and drive successful outcomes in various risk management projects.

Main Skills and Achievements:- Developing decision-making software for the financial market, including regulation assistance for the Basel II, funds analysis and risk/assets management.- Working also for the integration of the company systems to clients systems, applying Scrum as agile methodology.- Understanding and working with complex multi-layer database structures for assets management.- Using Scrum to manage and prioritize the product backlog development via sprints.

An events/photography website that managed to be the leader of it's segment, with a visits rate of more then 20,000 and a team of 7 people.

Responsible for the company's I.T. structure: Software, hardware and network.Environment: Linux, Samba, PHP, MySQL.