Emanuel Rojas Email & Phone Number

Madera, Ca

Norco, Ca

• Installation and support of Cisco wireless controller and access points, Cisco switches, patch panel termination and installation of Cat-6 Ethernet cabling.• Monitors various servers running Windows Server 2012, Centos 6 servers and any system alerts including identifying problems followed by resolving or escalating issues as appropriate.• Management of various backup job schedules and monitoring backup system through Symantec Backup Exec 2014.• Configured company email and apps and support various mobile devices and tablets (Android & iOS).• Record and update knowledge base with procedures and solutions.• Analyze computers infected with malware and utilize appropriate methods of quarantine and elimination of infections to prevent proliferation.

Norco, Ca

• Answers level 1 & 2 help desk phone calls and emails, engages in remote and face-to-face ticket resolution with end-users.• Successfully completed Windows 7 migration project, transferring the client's OS from Windows XP to Windows 7, installing Office 2010, loading financial business unit and custom user applications, testing for application compatibility, backing up and restoring all user data, copying all hard drive information with Symantec Ghost• Researches, resolves and follows up on user issues • Creates and tailors image for personal computer(s) based on user needs. Deploys and configures workstation computer(s), peripherals and neatly organize cables according to user preference and system efficiency.• Educates and corrects users in best software application usage and basic/intermediate computer navigation and operation; advises users on best security practices.• Able to communicate effectively by mail, reports, or orally, with an audience that may include less technically oriented abilities.• Installs various makes and models of printers on workstations on-site and remotely over the phone, maintains and repairs onsite printers and copiers when needed.

San Bernardino, California

• Desktop Support answering calls, assisting in-house staff and field personnel, providing first-tier support • Consistent presentation of a professional image, both on the phone and in person• Diagnosed, troubleshooted and resolved a range of software, hardware and connectivity issues.• Excelled in asking probing questions and researching to efficiently resolve a problem• Managing email, anti-spam and ant-virus protection on employee workstations• Trained in-house several Junior Technician in many aspects and duties of supporting private IP data network’s; consisting of Cisco Routers and Switches