Emanuil Deyanov Email & Phone Number

Sofia City Province, Bulgaria

Sofia, Sofia City, Bulgaria

The receipt, resolving and/or triage of any given incident or service request whilst delivering an exceptional customer experience, and the creation of articles for a customer knowledgebase.•Promoting Self-help, Remote by default and adopting a Proactive, Predictive, Preventative support strategy.•Achieve all set targets and KPIs.•Work proactively and collaboratively with the Service Support teams ensuring all relevant information is communicated clearly and effectively•Keep up to date with new products, services, and industry trends.•Support the strategy for the Technology Business Unit•Follow all ITIL-related governance, best practices, and processes•Manage the incident resolution of any given service or product in-line with agreed SLAs•Ensure skill level is at a high standard to support relevant products and services•Work with the onsite support teams and other team members to enable a truly collaborative approach to both internal & external customers.•Coach and mentor by sharing knowledge and best practice to all Support Teams•Ensure that you operate in 100% compliance with Konica Minolta’s procedures and our core values.•Understand own actions in relation to data protection and security requirements and legislation•Ability to work quickly and efficiently using own initiative to support the incident through to resolution•Use of Knowledgebase articles to resolve incidents•Request the creation of KDB articles to support future resolution via the CSIP process•Key role in creating, modifying, or improving procedures•Escalation of unresolved incidents to 3rd line support when required•Process adherence at all times•Other tasks assigned by the Line Manager and/or Company’s Management

Sofia City, Bulgaria

OpenText RightFaxCertified application support specialist with experience in planning, deploying and troubleshooting complex issues with the product. Email, Web, API, and other third party product integrations.SMS product supportSMS 123-TXT enterprise solutions.MS SQL scripting basic level. Microsoft Windows Server basic administration and issue troubleshooting.

Sofia, Sofia City, Bulgaria

Provide Administrative Assistance Provide Technical Support Handling problem situations, investigating technical issues

United Kingdom

Provide solid 1st line technical support to telephone requests and emails from all internal customers. Ensuring that support issues are dealt with promptly and appropriately or escalated to outsourced members of the IT support function as well as third parties

Bachelor'S Degree, Automated Technology And Engineering, Engineering

Activities and Societies: Automated technology and engineering Precision Machinery Logistics engineering and technology

High School Diploma, German Language And Literature