Emily Marino Email & Phone Number

Buffalo, New York, United States

4401 Transit Road Clarence Ny 14221

Play a lead role in execution of back office processes as well as assist store leadership in daily responsibilities to include: hiring processes and new employee on-boarding. Provide on-going coaching, training and motivation to team members and other store personnel as needed to achieve financial goals, department and store shrink plans and front of store goals along with high standards of customer service. To ensure all Standard Operating Procedures for transactions and interactions at the front of the store are followed including: visual merchandise standards, checkout, pickup, returns / exchanges / trade-ins, and recycling. Handle necessary authorizations and customer/employee resolutions at the front of store and on the phone. Provide input on employee performance and development needs.

Counted and balanced all customer service and cashier lane cash drawers. Counted and balanced all media including lottery tickets, postage stamps, ez pass devices, and bus passes. Ordered and deposited money for entire store. Helped to run the front end of the store and customer service department.