Elliot Marshall Email & Phone Number

Duluth, GA, US

Johns Creek, GA, US

Johns Creek, GA, US

Microsoft 365/IAM/Collaborationo Design, implement, and support Microsoft 365 and Entra ID IAM systemso Implementation and maintenance of collaboration tools such as Teams, SharePoint, Azure Files, and VoIP systemso Design and maintenance of IAM systems integration with third-party applicationso Design and Utilize identity governance and lifecycle.

Johns Creek, GA, US

• Design, build, configure, deploy, and manage on-premise and cloud systems and network infrastructure. Hardware includes HP ProLiant servers, FortiNet networking equipment.
• Develop and administer systems and network backup and recovery plans.
• Identify and correct problems in problem requests escalated by junior staff and other departments.
• Partner with consultants and third-party vendors to optimize efficiency and reach organizational goals.
• Convert all users to Microsoft 365 tech stack, AzureAD, Intune, and SharePoint.
• Provide 24/7/365 on-call support for all infrastructure devices.

Johns Creek, Georgia, US

• Managed and provided first and second level support for an enterprise server environment of over 400 servers of both local and remote servers
• Completed, submitted and documented incident reports for production outages and requests for planned system maintenance
• Performed hardware and software repairs, upgrades, migrations and deployments of Windows Server 2003, 2008 and 2012 both physical and virtutal (Hyper-V)
• Part of an on-call duty rotation
• Generated documentation for typical, first level help desk, desktop support and server support requests
• Handled second and third level help desk and desktop support from the NOC

Atlanta, GA, US

• Deployed, installed and configured IT equipment to Desktop Support Analysts, and end users.
• Maintained physical stock levels of IT equipment on a daily basis and participated in storage audits.
• Received new IT equipment, recorded it in the asset management software, maintained accurate records of assets’ location and followed predetermined processes for asset disposal.
• Managed the RMA process for Dell, Lenovo, Apple and other miscellaneous devices.
• Performed in house refurbishments of out of warranty desktops and laptops including LCD and system board replacements.

US

• Provided hardware support of all system components for Lenovo ThinkPad and ThinkCentre computers.
• Provided operating system support for Windows XP, Vista, 7 and software support for IBM’s ThinkVantage Technologies.
• Gave remote access support for software configurations, installations and other general software based issues using the Log Me In remote access tool.
• Offered support to IBM internal employees.
• Maintained an average handle time of service calls to 9:38, the average and the goal handle time per call is 11:10.
• Achieved an overall incident handling score of 100%, the average score is 90% and the goal score is 85%.