Microsoft 365/IAM/Collaborationo Design, implement, and support Microsoft 365 and Entra ID IAM systemso Implementation and maintenance of collaboration tools such as Teams, SharePoint, Azure Files, and VoIP systemso Design and maintenance of IAM systems integration with third-party applicationso Design and Utilize identity governance and lifecycle workflows, streaming the onboarding, transfer, and departure processCloud/Azure/VDIo Design, deploy, and maintain Azure VDI environmentso Migrated core network services, Ubuntu, and Windows systems to Azureo Designed, built, and maintain VMware ESXi host servers running Windows Server, Windows 10/11, and Ubuntu, using vCentero Provide 24/7 on-call support for critical systemsNetworkingo Designed, built, and maintain on-premise and Azure networkso On-premise networks are Fortineto Performed network equipment refresheso Network designs include redundancy while reducing costsEndpoint Managemento Designed and deployed Microsoft Endpoint Manager and Samsung Knoxo Maintain and deploy additional features to Intune for Windows and MacOS deviceso Deploy Intune for company-managed data accessible on iOS and AndroidSecurityo Secure all technical resources following the regulatory compliance requirements outlined in CMMC, ISO, PCI, and HIPAAo Secured all devices using Microsoft Defender for Endpointo Designed, deployed, and continuously improved on the PIM administrative access design principleso Utilize the Azure Sentinel SIEMo Serve as IT Infrastructure consultant, providing security and network design leadership to Zywie Inc, Datum’s sister companyLeadershipo Recruit, train, and mentor junior staff in goals and objectiveso Provide leadership, and training and receive technical escalations from junior IT staffo Manage and coordinate the work of contractors and vendorso Works with C-Suite, HR, and other departments to develop new policies and procedures for onboarding, technical security training etc.

• Design, build, configure, deploy, and manage on-premise and cloud systems and network infrastructure. Hardware includes HP ProLiant servers, FortiNet networking equipment.• Develop and administer systems and network backup and recovery plans.• Identify and correct problems in problem requests escalated by junior staff and other departments.• Partner with consultants and third-party vendors to optimize efficiency and reach organizational goals.• Convert all users to Microsoft 365 tech stack, AzureAD, Intune, and SharePoint.• Provide 24/7/365 on-call support for all infrastructure devices.

• Managed and provided first and second level support for an enterprise server environment of over 400 servers of both local and remote servers• Completed, submitted and documented incident reports for production outages and requests for planned system maintenance• Performed hardware and software repairs, upgrades, migrations and deployments of Windows Server 2003, 2008 and 2012 both physical and virtutal (Hyper-V)• Part of an on-call duty rotation• Generated documentation for typical, first level help desk, desktop support and server support requests• Handled second and third level help desk and desktop support from the NOC• Train and coach NOC team members in desktop support and troubleshooting procedures• In annual reviews, I consistently score in the top 15% of the department of 20 people and have closed more tickets than my colleagues by a margin of at least 30%.• Completed a Windows 7/Vista upgrade project of 160 PCs of varying images and hardware

• Deployed, installed and configured IT equipment to Desktop Support Analysts, and end users.• Maintained physical stock levels of IT equipment on a daily basis and participated in storage audits.• Received new IT equipment, recorded it in the asset management software, maintained accurate records of assets’ location and followed predetermined processes for asset disposal.• Managed the RMA process for Dell, Lenovo, Apple and other miscellaneous devices.• Performed in house refurbishments of out of warranty desktops and laptops including LCD and system board replacements.

• Provided hardware support of all system components for Lenovo ThinkPad and ThinkCentre computers.• Provided operating system support for Windows XP, Vista, 7 and software support for IBM’s ThinkVantage Technologies.• Gave remote access support for software configurations, installations and other general software based issues using the Log Me In remote access tool.• Offered support to IBM internal employees.• Maintained an average handle time of service calls to 9:38, the average and the goal handle time per call is 11:10.• Achieved an overall incident handling score of 100%, the average score is 90% and the goal score is 85%.• Named Employee of the Quarter for 2010 Q2 and received Exceptional Service award for October 2010.