Elizabeth Marshall Email & Phone Number

Bath Portfolio

Dyrham Park

Delivering day to day operations of the visitor experience and offer within the mansion house at Dyrham Park. Enabling a broad range of visitors to have outstanding and inspirational experiences through high standards of presentation and interpretation. Responsible for managing a large volunteer room guide team, inspiring them to delivering great service to visitors, welcoming everyone and engaging visitors with Dyrham's cultural heritage stories.

North Wiltshire Portfolio Properties

Supporting the development and delivery of the portfolio's strategic plan for volunteering and community engagement. Managing and embedding change whilst widening and deepening relationships with existing and new volunteer. Increasing the confidence and capability of others and collectively creating a positive, flexible and inclusive environment for existing & future volunteers, communities and partners.

Bath Portfolio Properties

Delivering day to day operations of the visitor experience and offer across the Bath portfolio. Enabling a broad range of visitors to have outstanding and inspirational experiences through high standards of presentation and interpretation. Delivering great service to visitors, promoting good communication and joined up service provision. Responsible for creating and managing seasonal programmes of events, managing and maintaining daily offer, creating and maintaining signage standards… Show more Delivering day to day operations of the visitor experience and offer across the Bath portfolio. Enabling a broad range of visitors to have outstanding and inspirational experiences through high standards of presentation and interpretation. Delivering great service to visitors, promoting good communication and joined up service provision. Responsible for creating and managing seasonal programmes of events, managing and maintaining daily offer, creating and maintaining signage standards across portfolio. Show less

Dyrham Park

Covering two periods of secondment vacancies.Managing teams of staff and volunteers across visitor reception, car park and hub areas during busy periods and difficult situations. Providing training, guidance and support to both new and seasoned team members.Leading by example to provide a warm welcome to visitors and supporters, answering queries about both the National Trust, it’s practices and policies and Dyrham Park, it’s facilities, activities and conversation… Show more Covering two periods of secondment vacancies.Managing teams of staff and volunteers across visitor reception, car park and hub areas during busy periods and difficult situations. Providing training, guidance and support to both new and seasoned team members.Leading by example to provide a warm welcome to visitors and supporters, answering queries about both the National Trust, it’s practices and policies and Dyrham Park, it’s facilities, activities and conversation plans.Coordinating volunteer rota, working to improve engagement and communication.Improving and maintaining the presentation of work areas.Learning and demonstrating new technology and IT systems to both colleagues and visitors. Show less

Dyrham Park

United Kingdom

Managing a small content creation and video production company. Sustaining client relations, to retain satisfied customers, and repeat business year on year. Clients included Sense for Deafblind charity, NHS Arts in Health, South East Coast Ambulance Service, and Virgin Media. Role included organising and prioritising workload, creating and maintaining technical workflows, including the storage of client video footage for future use. Establishing health and safety procedures when working with… Show more Managing a small content creation and video production company. Sustaining client relations, to retain satisfied customers, and repeat business year on year. Clients included Sense for Deafblind charity, NHS Arts in Health, South East Coast Ambulance Service, and Virgin Media. Role included organising and prioritising workload, creating and maintaining technical workflows, including the storage of client video footage for future use. Establishing health and safety procedures when working with bulky equipment around clients and public areas. Learning from client businesses, including a disability and diversity training company. Picking up basics in British Sign Language, disability awareness and rights, and leading a blind person. Show less

United Kingdom

Working on a range of productions from producing short films for charities to covering a variety of roles on feature films for cinema release.Developed skills in organisation, resourcefulness, time management, working within a team, technical expertise, logistics, working under time pressure, health and safety, stakeholder influencing and public speaking.