Erik Martin Email & Phone Number

St Paul, Minnesota, United States

Saint Paul, Mn

- Providing high quality customer service and is the main point of contact with the contract administrators, project managers, and contractors to ensure contracts are executed in a timely manner so that road projects are funded- Regularly communicate with contract administrators mostly via email (sometimes verbally) in order to best assist them in gathering the information needed to enter contracts or other relevant documents.- Expertise with CAATS software – data entering and updating contract information.- Expertise with eDOCS system to ensure all documents are securely saved, updated, and recorded (ex. contract signature letters, certificates of insurance, notices to proceed, amendment cover sheets, prequalification RFP, letters of interests, proposals).- Expertise with entering professional technical contracts and other various related documents into the Workflow process (contracts, certification forms, amendment forms, goal request cover sheets, contract clearance cover sheets).- Responsible for handling, documenting, and submitting purchase orders for State Registrar advertisements.- Updates and maintains the spreadsheet that tracks “Small Business Goal tracking” for the Contract Administrators that work the professional technical contracts.- Experience evaluating and analyzing processes for overall program quality and results to the contract process-ensuring contract administrators are submitting all needed forms timely.- Experience pulling data from iHub and sharing it with stakeholders on a regular basis.- Knowledge of professional/technical contracting laws and rules- Adhere to strict guidelines, policies, and procedures regarding to private customer information.

Saint Paul, Mn

- Providing high quality customer service with vendors that have contracts with the State of Minnesota (trucking, painting, construction companies).- Updating vendor information to keep them compliant with their contracts.- Using scanning and faxing software to document customer correspondence.- Utilizing resources to research and accurately update forms- Main point of contact for vendors, frequently provide customer service via phone, e-mail, and mail correspondence.- Assist customers with payroll compliance.- Adhere to strict guidelines, policies and procedures in regards to private customer information.

Bloomington, Minnesota

- Job duties include overseeing the Office of TRIO/Student Support Services/Educational Talent Search. Also assisting with the Student Disabilities Office and the Dean of Students office. - Responsible for providing high quality customer service by greeting visitors and also responding to telephone and in person inquiries.- Accounting/budget handling, office/clerical work, proctoring tests, scribing, scheduling (tests, meetings, events), and recruiting.- Participant on the Student Rights and Responsibilities Board.- Coordinating and organizing student events.- Coordinating purchase orders for the office, which includes ordering office supplies and ordering for student events.

Minneapolis, Mn

- streamlines the flow of merchandise through a retail outlet by providing the organization with analysis, allocation, and guidance.- monitoring store category sales, supervising physical inventory, identifying trends, and monitoring the timing and scope of seasonal changes.

- Assisting borrowers with their student loan accounts provided me opportunities to utilize my customer service and problem solving skills.- Following company procedures, maintaining confidentiality, and negotiating payment schedules were essential in this fast paced environment. - Handling over 80 interactions in a day enhanced my multi-tasking, and task prioritization skills.

- Serving as a consultant on high profile class action notifications and disbursements of benefits provided me many opportunities for growth.- Handling 60 interactions in a day afforded valuable task prioritizing, quick decision making and interaction skills. - Following procedures, maintaining confidentiality, and communicating legally sensitive information were paramount in this fast paced environment.

Associate In Applied Science, Information Technology

High School Diploma